Enrollment Coordinator Temporary

Corewell Health • Grand Rapids, MI

6d • Onsite

About The Position

This is a temporary position anticipated to continue through December 2026, based on business needs. The Enrollment Coordinator will promptly and effectively process all enrollment requests in compliance with all regulatory requirements and accreditation standards. This includes timely entry and maintenance of data into Facets after review and analysis of electronic and hard copy information. The role also involves facilitating problem resolution through investigation and collaboration as needed.

Requirements

• Working knowledge of Facets, state and CMS requirements

Nice To Haves

• Bachelor's Degree Business Administration and/or health related degree or equivalent experience

Responsibilities

• Process enrollment requests in a timely and accurate manner in compliance with state and federal regulations and accreditation standards.
• Audit enrollment files consistently to ensure all are complete, organized, and secure according to policies and procedures.
• Courteously provide internal and external customers with information and education regarding the government programs enrollment process, eligiblity, COBRA and HIPAA regulations.
• Maintain an understanding of state and federal requirements and accreditation standards that impact the enrollment process.
• Conduct research as necessary to effectively resolve customer issues and respond to customer inquiries in a timely manner.
• Ensure inventory of enrollments and customer inquiries are resolved within established guidelines.
• Accurately communicate to leader critical customer issues.
• Communicate as required with internal/external customers regarding member enrollment status through Facets documentation, phone calls and written correspondence, including use of approved form letters.
• Monitor and maintain data content of membership via various databases.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level