Enrollment Coordinator
The Medicare Family•Noblesville Township, IN
•Onsite
About The Position
The Medicare Family is seeking an Enrollment Coordinator to join their team in Noblesville. This role is focused on assisting individuals with Medicare inquiries, acting as the first point of contact. It is not a sales position; the primary responsibilities include listening to client needs, gathering information, and connecting them with the appropriate team members. The goal is to provide a helpful and informative experience for those seeking assistance with Medicare.
Requirements
- Customer service experience (retail, restaurant, healthcare, call center, front desk, or similar)
- Comfortable spending most of the day on the phone
- Clear and professional communication skills
- Ability to explain complicated information in simple terms
- Patient, personable, and genuinely enjoys helping others
- Organized and detail-oriented
- Ability to learn new technology and software quickly
- Reliable attendance and takes appointments seriously
- Comfortable working with people who may need extra patience and guidance
Nice To Haves
- An insurance license
- Previous insurance experience
- Sales experience
- A college degree
Responsibilities
- Take inbound calls and scheduled appointments from people who have requested assistance
- Ask questions and listen carefully to understand each client's Medicare situation
- Determine whether someone is ready to move forward or needs additional follow-up
- Connect qualified, ready-to-enroll clients with a licensed agent
- Maintain a follow-up pipeline for clients who aren't ready to make a decision
- Follow up with clients as their Medicare enrollment window approaches or circumstances change
- Keep accurate and detailed notes in our CRM
- Manage scheduled appointments while responding to inbound calls
- Provide a friendly, patient, and professional experience on every call
Benefits
- $20.00 per hour
- Performance-based bonus opportunities
- Overtime opportunities
- Group health, dental, vision, and life insurance
- 401(k) retirement plan with employer match
- Paid sick days and holidays, including Christmas Eve
- Paid vacation
- Business casual work environment
- Ongoing support and coaching, including weekly one-on-ones with manager and regular feedback on recorded calls
- Room to grow within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
