Enrollment Coordinator (Administrative Support Coordinator I)
About The Position
The Enrollment Coordinator plays an important role in helping SDSU Global Campus students navigate enrollment and registration with confidence and ease. As part of a collaborative, cross-trained enrollment team, this position provides accurate and responsive support while processing enrollment transactions, maintaining student records, and resolving registration-related questions and challenges. The role combines attention to detail, policy knowledge, and exceptional student service to help remove barriers and keep learners moving toward their educational goals. This is an excellent opportunity for an organized, solutions-oriented professional who enjoys working in a fast-paced environment and supporting adult, online, and nontraditional learners.
Requirements
- Demonstrated ability to interpret and apply detailed procedures.
- Accurately enter, review, and reconcile data.
- Manage competing priorities in a high-volume service setting.
- Safeguard confidential student information.
- Learn enterprise student information, customer relationship management, document management, and office systems.
- Fully functional knowledge of and skill in standard office procedures and practices.
- Ability to understand and operate in a variety of organizational structures.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to clearly communicate orally and in writing.
- Ability to use and quickly learn new office support technology systems and software packages.
Nice To Haves
- Experience in higher education, enrollment, registration, records, or student services is preferred.
- Experience supporting adult, online, or nontraditional learners is preferred.
- Experience with PeopleSoft Campus Solutions, Salesforce, document management, or comparable systems is preferred.
- Experience improving or documenting administrative workflows is preferred.
- Knowledge of business mathematics beyond basic arithmetic.
Responsibilities
- Process enrollment and registration transactions accurately and efficiently while maintaining complete student records across university systems.
- Guide students through enrollment policies, procedures, requirements, and next steps with clear and student-centered communication.
- Research and resolve routine and moderately complex enrollment and registration issues to minimize delays and barriers for students.
- Collaborate within a cross-trained enrollment team to manage shared service channels, workflows, and high-volume processing needs.
- Maintain confidentiality and data integrity while identifying opportunities to improve and document enrollment processes.
Benefits
- 15 paid holidays
- Vacation
- Sick leave
- CalPERS pension plan with retiree healthcare
- Reciprocal agreements with other California public retirement systems, including the UC
- Medical, dental, and vision options at low or no cost
- CSU tuition fee waiver for employees and eligible dependents
- FlexCash
- Life and disability insurance
- Legal and pet plans
- Access to the library, campus events, employee groups, and volunteer and social activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
