Enrollment Coordinator (Part-Time) - 2026/2027 School Year

Mastery Charter Schools • Philadelphia, PA

4d • Onsite

About The Position

The Enrollment Coordinator (EC) role is a school-based role playing an integral part of the team assisting new families to enroll at a Mastery Schools campus. The EC implements school-level enrollment processes, which could include recruitment, processing applications and offers, registration, re-enrollment, feeder engagement.

Requirements

• Customer service excellence.
• Highly motivated with strong organizational skills; able to coordinate multiple tasks at one time.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and collaborate and maintain positive working relationships with students, parents, staff, co-workers, and the public.
• Creative thinker and problem solver.
• Energetic, friendly, and customer-minded.
• Self-awareness, cultural competence, and anti-racist mindset.
• Proficiency with Google Sheets and Outlook; ability to learn enrollment-related systems.
• High School Diploma or GED required
• At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc)
• Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds.

Nice To Haves

• Spanish language fluency a plus

Responsibilities

• Facilitate new student enrollment by working with students and families to complete all stages of the process, including to obtain various documents, information, and/or applications
• Create or support recruitment and enrollment strategy for the school based on goals for the year; Determine marketing material needs, including swag; Produce brochures, flyers, social media posts, events, referral campaigns, and written correspondence, as needed; Facilitate positive feeder school partnerships
• Support families with application or refer to the Enrollment Support Specialists for follow up; Ensure team is knowledgeable about the application process; Review and process applications, offers, and waitlist
• Support families with the registration process in a timely manner, including providing electronic packets or in-person collection of documents; Host registration office hours; Verify all packets are complete, accurate, and compliant; Ensure all new students attend new student orientation and are up-to-date on all expectations, requirements, and school happenings
• Develop re-enrollment plan, process, and timeline for your school; Engage leadership team and school staff to drive the importance of student retention and 100% family engagement; Distribute, collect, and process re-enrollment packets and data
• Ensure all school enrollment goals are met; Manage data input into enrollment trackers; Ensure only fully registered students are loaded into the student information system for scheduling; Facilitate transfer & record requests; Verify & enter data for District student information system; Implement withdraws and 10 day drop processes across systems
• Communicate professionally via verbal and written communications; Ensure families remain up-to-date on application processes, school events, and enrollment requirements; Answer phone and respond to inquiries by staff, parents, or patrons of the district regarding enrollment.
• Maintain a positive and professional attitude towards families at all times.
• Maintain accurate data for record-keeping in multiple software systems; Maintain confidentiality.
• Serve as an Ambassador for your campus and Mastery Schools in general, including understanding our mission, highlighting school successes, and promoting what we offer to students & families.
• Other duties as assigned by supervisor.

Benefits

• 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees)
• Enrollment in the State of New Jersey Pension Plan for NJ employees
• Robust Employee Assistance Program
• Mental health and counseling programs
• Annual Professional Development Fund
• Discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more
• Access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED