Enrollment Coordinator (Remote)

Injured Workers Pharmacy•San Antonio, TX

14d•$22 - $25•Remote

About The Position

IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join their team. This role serves as the first point of contact for injured Workers, educating new patients and guiding them through the enrollment process for specialized Workers Compensation pharmacy services. The position is fully remote, with a requirement for in-person training in Andover, MA for one to two weeks during the initial 90-day period. The working hours are 11:30 am to 8:00 pm EDT.

Requirements

2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
Sales experience
Experience with CRM software like HubSpot or similar
Bilingual in Spanish (required)
Strong Problem-solving abilities and a proactive mindset
Excellent organization and time management skills
Exceptional attention to detail and commitment to accuracy
Clear, professional verbal and written communication skills
Ability to thrive in a fast moving, team-oriented call center environment
Flexibility and adaptability in response to changing priorities or procedures
Proficient documentation and follow up skills

Nice To Haves

Healthcare industry experience is a plus

Responsibilities

Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls.
Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment.
Gather information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP.
Coordinate and follow up with patients referred by physicians and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions.
Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency.
Uphold quality assurance standards by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts.
Use problem-solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments.
Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion.