Enrollment Communications & Content Coordinator

Onondaga Community College • Syracuse, NY

4d • Onsite

About The Position

Onondaga Community College is seeking an Enrollment Communications & Content Coordinator to create meaningful, student-centered communications that support prospective students and applicants throughout the enrollment process. From email campaigns and text messages to website content and recruitment materials, this position plays an important role in connecting students with the information they need to apply, enroll, and succeed, while helping to advance the College's overall mission. Located in Syracuse, NY, Onondaga Community College is a vibrant, inclusive community dedicated to helping students achieve their goals and making a difference in the region we call home. At OCC, you'll find a welcoming campus, a strong sense of community, and opportunities to make a meaningful impact on the lives of our students and the success of our College. We value collaboration, individuality, and the unique contributions each person brings to our campus. Join a team that is committed to student success, professional growth, and serving the educational and economic needs of our community. With more than 40,000 alumni and a proud history of service, Onondaga Community College is a place where your work matters.

Requirements

• Bachelor's degree from an accredited college, university, or foreign equivalent, in Communications, Marketing, English, or a related field.
• Two years of professional experience in communications, marketing, content development, admissions, enrollment management, or a related area.
• Demonstrated experience in creative writing, editing, and proofreading professional or student-facing content for multiple communication channels, including print, email, web, and/or social media.
• Strong written communication skills and the ability to develop clear, engaging, and audience-appropriate content.

Nice To Haves

• Experience developing effective communications and content for multiple platforms.
• Experience using CRM, texting, or enrollment communication platforms (e.g., Slate, Ellucian, Salesforce, TargetX, or Mongoose).
• Proficiency with standard office software, including Microsoft Office or Google Workspace.
• Knowledge of accessibility standards, plain language, inclusive communication, and digital content best practices.
• Experience coordinating communication campaigns, managing content calendars, or supporting recruitment initiatives.
• Bilingual in English and Spanish. English and other languages will be considered.

Responsibilities

• Develop engaging, student-facing content for email, text messages, web pages, letters, print materials, and other communication channels.
• Translate complex enrollment, admissions, and financial aid information into clear, accessible, and student-friendly messaging.
• Create and maintain enrollment-related content on the College website and CRM platforms.
• Ensure communications align with institutional branding, accessibility standards, plain language principles, and inclusive communication practices.
• Develop, coordinate, and execute enrollment communication campaigns for prospective students, applicants, and admitted students.
• Coordinate communication calendars and timelines aligned with recruitment cycles, application deadlines, financial aid processes, and enrollment milestones.
• Support recruitment and onboarding initiatives through promotional and informational communications for open houses, admitted student events, orientation, and other enrollment activities.
• Use CRM and communication tools to support audience segmentation, targeted messaging, and personalized communications.
• Monitor communication and campaign performance, including open rates, click-through rates, and application and enrollment progress, and assist with reporting and improvements.
• Collaborate with Admissions, Financial Aid, and Enrollment Management staff to identify communication needs and develop content that supports application completion, enrollment, and student success.
• Serve as a communications liaison between Enrollment Management departments and the College's Marketing and Communications team.
• Coordinate and facilitate the Student Success Communications Committee to promote consistent, student-centered messaging across campus.
• Serve as the campus-wide systems administrator for the OCC texting platform, Mongoose. Responsibilities include system management, user support and training, development of training materials, and serving as a liaison with Mongoose account executives.
• Develop and facilitate training and resources for enrollment staff on effective, student-centered communication strategies.
• Perform other related duties as assigned.

Benefits

• New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
• Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level