Enrollment Coach - Digital Learning - UTK

University of Tennessee•Knoxville, TN

1d•Hybrid

About The Position

Enrollment Coaches (EC’s) counsel prospective students seeking fully online program options at UTK and serve as a champion for their interests in areas of study. As a student’s primary point of contact in their journey to become a fully-online student, the EC provides a high-level of personalized support and acts as a concierge to students, from their initial expressed interest to enrollment confirmation. Enrollment Coaches build and foster relationships with learners, educating them on best fit programs. Digital Learning at UT is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

Requirements

Bachelors degree
At least one year of experience, which may be attributed to a combination of related paid employment, related student employment, relevant internships, and, in some cases, relevant experiential learning with appropriate documentation.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Master’s degree in related field
Prefer 2+ years of related experience in undergraduate or graduate recruitment, sales, or student success related career field in a higher education setting.

Responsibilities

Conduct outreach with prospective students to gauge eligibility, interest and fit for Vols Online programs, build and manage active pipeline of leads, communicate with prospective students via call and text campaigns, emails and other forms of communication and utilize CRM tools to track interactions and the progress of all assigned leads.
Develop, execute and implement recruitment outreach plan for all stages of the enrollment funnel, considering individual student needs and preferences.
Serve as primary point of contact for assigned prospective students from first inquiry through the enrollment confirmation. Provide swift responses to inquiries, maintain professional written and verbal communication, and engage in strategic outreach at each stage of a student’s progression through the enrollment funnel.
Advise prospective students on best program fit using a consultative approach combined with thorough knowledge of all online degree requirements, admissions policies, and procedures for new and existing programs.
Advise prospective students on how existing credits from external institutions will transfer to UT using transfer course equivalency tools.
Determine any real or perceived barriers to entry for prospective students and provide appropriate solutions.
Use resources and critical thinking skills to problem solve, quickly make decisions, and provide the most accurate information and direction to prospective students, at the time and through the contact method they prefer.
Ensure adherence to all university, college policies, student privacy/confidentiality and FERPA law.
Serve as liaison to an assigned academic and/or administrative unit to facilitate integrated recruitment and admission functions and resolve issues of competing priorities.
Initiates, develops, and maintains relationships with constituents within assigned academic or administrative unit to ensure that Digital Learning at UT possesses an awareness of needs and provides optimal service in fulfilling those needs.
Monitors progress toward recruitment, admission, or yield targets for assigned academic programs or populations, and proposes action or adjustments as needed.
Assist in the development, editing and distribution of recruitment materials including student communications, programmatic advisement resources, guides, etc.
Participate in recruitment activities including information sessions, webinars, and other events.
Engage with student success and academic advising staff to ensure smooth student handoff after enrollment confirmation.
Partner with Division of Enrollment Management to ensure students understand their unique financial aid and packaging status and transfer credit evaluations.
Attend special events (including but not limited to: virtual open house and recruitment events).
Assume or coordinate other duties or projects as assigned or directed.