Enrollment Case Manager

1 Alpha Consulting•Mercer County, PA

1d•$21 - $22•Hybrid

About The Position

The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating eligibility determinations to help individuals and families access essential care services. This role combines field-based responsibilities with remote administrative tasks, contributing to timely and accurate program enrollment.

Requirements

Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
Experience in case management, social services, or a related field.
Ability to work independently while managing multiple priorities and deadlines.
Strong organizational, documentation, and communication skills.
Proficiency with Microsoft Excel, Word, and Teams.
Reliable transportation and valid driver’s license.
Ability to adapt quickly to changing processes and requirements.
Familiarity with COMPASS or similar eligibility systems

Nice To Haves

Background in healthcare networks, disability services, or public benefit programs.
Bilingual in Spanish/English.
Strong cultural sensitivity and community awareness.

Responsibilities

Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties.
Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations.
Provide complete case management support from referral through program enrollment or closure.
Maintain accurate applicant records and data tracking using Microsoft Excel.
Offer clear, unbiased information regarding service options, rights, and program processes.
Travel within an assigned area using reliable, independent transportation.
Complete outreach or administrative work when not conducting field visits.
Attend required meetings, trainings, and team discussions.