Enrollment Case Manager

1 Alpha Consulting • Union County, PA

1d • $21 - $22 • Hybrid

About The Position

The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating eligibility determinations to help individuals and families access essential care services. This role combines field-based responsibilities with remote administrative tasks, contributing to timely and accurate program enrollment.

Requirements

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• Experience in case management, social services, or a related field.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong organizational, documentation, and communication skills.
• Proficiency with Microsoft Excel, Word, and Teams.
• Reliable transportation and valid driver’s license.
• Ability to adapt quickly to changing processes and requirements.
• Familiarity with COMPASS or similar eligibility systems

Nice To Haves

• Background in healthcare networks, disability services, or public benefit programs.
• Bilingual in Spanish/English.
• Strong cultural sensitivity and community awareness.

Responsibilities

• Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties.
• Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations.
• Provide complete case management support from referral through program enrollment or closure.
• Maintain accurate applicant records and data tracking using Microsoft Excel.
• Offer clear, unbiased information regarding service options, rights, and program processes.
• Travel within an assigned area using reliable, independent transportation.
• Complete outreach or administrative work when not conducting field visits.
• Attend required meetings, trainings, and team discussions.

Benefits

• Mileage and expenses fully reimbursed
• Paid time off for Pennsylvania state holidays from day one
• Full insurance and other benefits effective the first of the month following the end of the probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level