Enrollment Case Manager (Travel - Philadelphia County, PA)

Maximus•Harrisburg, PA

1d•$21 - $22•Onsite

About The Position

Maximus is hiring an Enrollment Case Manager to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. The role serves homes across Philadelphia County and requires daily travel using a personal vehicle. The Enrollment Case Manager supports applicants as they complete documents, educates them about the Pennsylvania Waiver program, connects them with resources, and helps fulfill the program’s contractual obligations. The position includes in-home intake assessments, application processing, and facilitating eligibility determinations to support timely enrollment and access to services. The case manager conducts 3–4 in-person intake visits each day, primarily in applicants’ homes, and provides support from initial referral through enrollment or case closure. They process applications through COMPASS, coordinate with eligibility teams, maintain accurate applicant records, and communicate with internal teams. The role requires working in varied home environments, adapting to changing processes, and residing in Philadelphia County. The stated schedule is 8:30 AM–5:00 PM, Monday through Friday.

Requirements

High school diploma or GED and at least 4 years of relevant professional experience, or an equivalent combination of education and experience.
Residency in Philadelphia County, Pennsylvania.
Ability to handle a high volume of client home visits and work in varied home environments and a fast-paced setting.
Reliable, independent transportation for daily home visits.
Ability to adapt to frequently changing processes due to contractual requirements.
Strong problem-solving skills and ability to work independently while knowing when to escalate issues to a supervisor.
Ability to switch between tasks and projects while maintaining focus and meeting deadlines.
Strong time management skills and flexibility to meet evolving program needs.
Availability to work 8:30 AM–5:00 PM, Monday through Friday.
Proficiency in Microsoft Excel, Word, and Teams.
Strong organizational and documentation skills.
Must currently and permanently reside in the Continental United States.
Home internet speed of at least 20 Mbps, with Wi-Fi or a Category 5 or 6 Ethernet patch cable connection to the home router.

Nice To Haves

Bachelor’s degree in social services or a related field is highly preferred.
Strong communication skills.
Government systems experience.
Experience in case management, social services, or a related field is highly preferred.
Familiarity with COMPASS or similar eligibility systems.

Responsibilities

Travel throughout assigned counties, primarily to applicants’ residences, using reliable independent transportation.
Conduct intake visits for program applicants and facilitate eligibility determination from initial identification through enrollment or termination of the intake process.
Conduct 3–4 in-person intake visits daily in applicants’ homes.
Explain the program and advise applicants of their rights and responsibilities.
Help applicants select options that meet their needs while maintaining consumer control throughout the application process.
Assist with application submission, including entering data into the COMPASS application.
Coordinate with eligibility teams to support timely and accurate determinations.
Provide case management support from initial referral through program enrollment or case closure.
Ensure stalled cases receive additional attention and support to facilitate the application process.
Build relationships with community-based organizations, advocates, stakeholders, physicians, County Assistance Offices, providers, nursing homes, and rehabilitation facilities; gather feedback to improve the application process and address enrollment barriers.
Maintain accurate records and track applicant data using Microsoft Excel.
Use Microsoft Word for documentation and Microsoft Teams for internal communication and collaboration.
Attend regularly scheduled meetings and report schedule availability at regular intervals.
Perform other duties as assigned.

Benefits

Quarterly performance-based bonuses.
Medical, dental, vision, and prescription insurance plans; partially funded HSA.
Life insurance and discounts on auto, home, renter’s, and pet insurance.
401(k) retirement savings plan with company matching.
Paid time off, holidays, and sick leave.
Short- and long-term disability coverage.
Employee Assistance Program resources for physical, emotional, and financial wellness.
Employee recognition platform.
Tuition reimbursement.
Employee perks and discounts.
Wellness programs and resources.
Professional development opportunities, including training programs, workshops, and conferences.