Enrollment Assistant

Tennessee Board of Regents•McMinnville, OR

4d•$30,586 - $33,586•Onsite

About The Position

Motlow State Community College is seeking an Enrollment Assistant for its McMinnville campus in the Admissions & Records department. This position provides efficient assistance to students, parents, and families with processing, inquiries, information, and issue resolution related to cashier transactions, admissions, the business office, and limited financial aid. Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

Requirements

High school diploma or equivalent
One year or more of customer service experience in an educational, office administration or clerical setting.
Knowledge of confidentiality statutes and policies as they apply to students, parents, families, FERPA and financial aid programs.
Knowledge and ongoing understanding of federal, state, and institutional regulations regarding admissions, records, business office, and financial aid
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies.
Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet.

Nice To Haves

Associates degree or higher earned from a regionally accredited institution
One year of higher education experience in admissions, business office or financial aid.
Higher education experience may be substituted for the required education on a year-for-year basis for up to two years.

Responsibilities

Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.
Assist students and parents/families with admission questions and issues including but not limited to admissions applications; high school/college transcripts; immunizations; transcript requests; proof of citizenship; state residency; test scores; and other general account information.
Input admissions documents into Slate CRM for processing by the Admissions and Records Specialist including but not limited to high school transcripts, and ACT/SAT scores.
Assist students and parents/families with Business Office questions and issues including but not limited to tuition/fees; past due balances; parking tickets; vehicle registration; parking passes; fee waivers/discounts; reimbursement/balance of financial aid checks;
Assist with campus enrollment events as assigned
Assist administrative staff for recruiting, TN promise, adult initiatives, and the division of Student Success with projects as needed.
Coordinate scanning activities in Banner system, and disposal of received documents.
Other duties as assigned