Enrollment and Retention Counselor

University of New England Career • Portland, OR

2d

About The Position

Work collaboratively across the College of Professional Studies to implement a strategic recruitment and retention plan. Complete recruitment activities to ensure that enrollment targets are met each term. Maintain the accuracy and integrity of the CRM database. Analyze and document recruitment and retention trends and serve as an “expert” regarding best practices, associated policies, procedures, and evaluation of the portfolio. Identify trends, programmatic changes, and marketing opportunities within the portfolio: Assess programmatic changes, and marketing opportunities. Evaluate potential obstacles in application processes for prospective students. Create solutions to these obstacles and plan to assess effectiveness. Assist with training and mentoring new team members to program portfolios. Provides excellent customer service to students throughout the recruitment and retention process. Manage admission and registration process. Ability to provide enrollment and retention support across time zones and at times that are more convenient for non-traditional students. Promote a positive environment that supports innovation, teamwork, and successful outcomes. Provide quality and professional written and verbal communication. Other duties as assigned.

Requirements

• Bachelor’s degree required.
• 2 years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience managing applications, registration, and enrollment processes.
• Strong analytical, interpersonal, technological, and communication skills.
• Proven ability to organize work effectively and perform in a fast-paced environment.

Nice To Haves

• Experience in higher education, admissions, customer service, and/or student support is preferred.
• Familiarity with admissions, registration systems, and CRM software preferred.

Responsibilities

• Implement a strategic recruitment and retention plan.
• Complete recruitment activities to ensure enrollment targets are met.
• Maintain the accuracy and integrity of the CRM database.
• Analyze and document recruitment and retention trends.
• Serve as an expert regarding best practices, policies, and procedures.
• Identify trends, programmatic changes, and marketing opportunities.
• Assess programmatic changes and marketing opportunities.
• Evaluate potential obstacles in application processes for prospective students.
• Create solutions to obstacles and plan to assess effectiveness.
• Assist with training and mentoring new team members.
• Provide excellent customer service to students throughout the recruitment and retention process.
• Manage admission and registration process.
• Provide enrollment and retention support across time zones and at convenient times for non-traditional students.
• Promote a positive environment that supports innovation, teamwork, and successful outcomes.
• Provide quality and professional written and verbal communication.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level