Enrollment and Outreach Specialist

Berkshire County Head Start•Pittsfield, MA

About The Position

We are seeking a dynamic and community-driven Enrollment & Outreach Specialist to support our full enrollment initiatives through strategic recruitment, outreach, and family engagement efforts. This role plays a critical part in ensuring program accessibility and compliance with Head Start Program Performance Standards and Department of Early Education & Care (EEC) regulations. The ideal candidate is passionate about connecting families to resources, building community partnerships, and promoting program services. This position also serves as the program’s SNAP Outreach Partner, helping families access benefits that support long-term stability.

Requirements

Experience in outreach, recruitment, or family services (required)
Strong communication, organizational, and interpersonal skills
Ability to build relationships with diverse communities
Experience working with underserved populations
Availability for evening/weekend events
Reliable transportation and ability to travel between sites

Nice To Haves

Associate’s or Bachelor’s degree in Human Services, Social Work, Early Childhood Education, or related field (preferred)
Knowledge of Head Start and ERSEA processes (preferred)
Bilingual (Spanish/English) preferred

Responsibilities

Plan and participate in community outreach events to recruit eligible children and families
Develop and implement recruitment strategies to maintain full enrollment and reduce vacancies
Build and maintain partnerships with community organizations, schools, and service providers
Represent the program at events, fairs, and forums to increase visibility
Analyze community needs and demographics to inform outreach strategies
Collaborate with internal teams to track, measure, and improve outreach effectiveness
Assist with family intake and application processes
Support documentation collection and eligibility determination
Maintain accurate data in enrollment systems (e.g., CCFA)
Monitor enrollment status and help minimize vacancies
Ensure compliance with ERSEA requirements and program policies
Serve as the program’s SNAP Outreach Partner
Assist families with SNAP applications and benefit maintenance
Provide guidance on eligibility and connect families to additional resources
Track recruitment, outreach, and enrollment activities
Maintain accurate records and support reporting requirements
Ensure compliance with Head Start ERSEA standards
Provide regular updates on enrollment trends and progress
Work closely with education, family support, and leadership teams
Participate in meetings, trainings, and planning initiatives
Contribute to continuous improvement efforts