Enrollment and Financial Aid Support Specialist

SSCC•Hillsboro, OH

3d•Hybrid

About The Position

Serve as a critical front-line contributor to the College’s enrollment, retention, and workforce development goals by delivering high-touch, one-stop service to students, families, and community members. This position supports the full student lifecycle—from initial inquiry through enrollment and financial aid completion—by providing accurate, timely, and student-centered guidance across admissions, registration, records, and financial aid. The role directly advances student access, persistence, and completion, particularly in support of workforce-aligned programs and pathways.

Requirements

Associate's degree or an appropriate combination of education, training, coursework, and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.
One to three years of related experience in a professional office setting.
Must be able to think critically, multitask, and have great communication skills.
Applicant must successfully pass required background checks in accordance with Southern State Community College’s policies and procedures and applicable laws.
Ability to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act requirements.

Nice To Haves

Proficiency in Microsoft Word and other Microsoft Office applications.
Ability to effectively utilize artificial intelligence (AI) tools to support daily operations, improve service delivery, and enhance the student experience.

Responsibilities

Serve as Records Office first point of contact for new students and community members via in-person, phone, and virtual communication, providing accurate information on academic programs, admissions, registration, and records & financial aid processes.
Scans and indexes documents that come into the Records Office within document imaging system (OnBase).
Processes and generates official and unofficial transcript requests submitted by past and current students.
Processes registration request forms, drop/add request forms, and withdrawal request forms submitted by students.
Reviews, updates, and obtains selective service registration numbers as required for residency for tuition purposes as outlined in Ohio Revised Code.
Monitors course waitlists, registers students into open seats, and sends student notifications.
Assists in transfer credit posting process and sends out transfer credit notices to students.
Posts course substitution forms within Student Information System (Jenzabar J1) and sends notifications to students.
Processes student status changes which include name, address, phone, and declared program.
Sorts and disburses incoming and outgoing mail for the Records Office.
Assists with the intake of admission documents including high school transcripts, ACT scores, Accuplacer scores, and participation forms.
Guide students and families through the FAFSA completion process by offering one-on-one support via in-person meetings or Zoom appointments, ensuring accuracy and understanding.
Active engagement in state, regional, and national professional development opportunities to maintain a comprehensive and up-to-date understanding of federal and state regulations, ensuring full compliance and strategic alignment with evolving policies, guidelines, and funding requirements across federal and state aid programs.
Provides comprehensive counseling and guidance to students and parents on completing the FAFSA and other financial aid applications, ensuring accurate submissions, maximizing eligibility, and supporting informed decision-making regarding funding opportunities as needed.
Coordinates the review, verification, and processing of third-party documentation, including ITAs and Consortium Agreements, and routes completed information to the Business Office in accordance with institutional procedures.
Provide enrollment and general information services to prospective students to facilitate recruitment/retention efforts.
Enhance customer service and help with problem-solving for students and families.
Guide prospective students in determining the appropriate entry level, completing admission documents, and meeting college requirements.
Refer students and visitors to college personnel, according to established protocol.
Attend regular training sessions on division changes and professional development.
Demonstrates professionalism and ethical judgment in all college business activities, actively modeling the College’s core values of accessibility, community engagement, quality-driven, personal connection, unity, and life-enrichment.
Demonstrates clear, courteous, and professional communication with students, employees, faculty, and the public, ensuring accurate information exchange and positive customer service.
Ensure that all activities are conducted within the established College policies, FERPA guidelines and other applicable laws pertaining to employment and education.
Performs additional duties as assigned in support of departmental and institutional objectives.
Identifies and removes barriers that impact student access, enrollment, and persistence through personalized support and coordinated service delivery.
Assist with campus events (i.e., orientations, recruiting, commencement) and other special projects, as requested.
Works at various campus locations including pop-up sites and Brown County Location as directed.
Deliver high-touch, student-centered services through virtual platforms (phone, email, and video conferencing), proactively guiding prospective and current students through enrollment, financial aid, and workforce pathways to ensure access, persistence, and success.
Leverages digital platforms, CRM systems, and AI-enabled tools to deliver efficient, accessible, and personalized student support.
Engages in proactive outreach and follow-up to support student progression, reduce attrition, and ensure timely enrollment and completion.
Performs other related duties as required.