Enrollment and Eligibility Manager
Maximus•Topeka, KS
•$65,000 - $75,000•Onsite
About The Position
Maximus is seeking an Enrollment and Eligibility Manager to support a potential government healthcare program in Topeka, Kansas. The position is contingent upon contract award and requires onsite work in Topeka. The manager will lead the planning, implementation, and day-to-day management of enrollment and eligibility operations, ensuring accurate, timely, and compliant service delivery. Responsibilities include overseeing operational performance, leading cross-functional teams, monitoring key performance indicators, and driving continuous process improvement in a fast-paced, customer-focused environment.
Requirements
- Bachelor's degree in a relevant field of study and 5+ years of relevant professional experience, or an equivalent combination of education and experience.
- Must be willing and able to work onsite in Topeka, Kansas.
- Must be willing and able to accept an offer contingent upon contract award.
Responsibilities
- Stay updated on Enrollment and Eligibility performance standards and corporate and project policies.
- Assist and inform staff about policies and procedures.
- Provide guidance when handling escalated complaints and appeals.
- Identify and resolve employee issues, problems, and concerns.
- Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections.
- Analyze weekly statistics and prepare daily and weekly reports.
- Monitor performance objectives for Enrollment and Eligibility staff.
- Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
- Assess performance, provide appraisals, and implement corrective actions as needed.
- Evaluate training needs to ensure staff remains current with multiple programs.
- Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.
- Lead enrollment and eligibility operations, oversee operational performance, monitor key performance indicators, and drive continuous process improvement.
Benefits
- Performance-based regular bonuses
- Medical, dental, vision, and prescription insurance plans
- Partially funded health savings account
- Life insurance benefits
- Auto, home, renter's, and pet insurance discounts
- 401(k) retirement savings plan with company matching
- Paid time off, holidays, and sick leave
- Short- and long-term disability coverage
- Employee Assistance Program resources for physical, emotional, and financial wellness
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Wellness programs and resources
- Professional development opportunities, including training programs, workshops, and conferences
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What This Job Offers
Job Type
Full-time
Career Level
Manager
