Enrollment and Administrative Support Specialist (Temporary)

Hively•Oakland, CA

3d•Hybrid

About The Position

Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. The Enrollment and Administrative Support Specialist will assist individuals and families with enrolling in Covered California (CA) health plans prior to, and during the 2026 - 2027 Open Enrollment period. In this role, they will be responsible for providing information on health insurance plans, coverage options, premiums, and health coverage benefits; and inputting accurate individual and family information for determining eligibility for tax credits and subsidies. Beyond Covered CA enrollment duties, they may also qualify leads for other Hively programs via telephone and email follow-up, support our CalFresh and Brilliant Baby application assistance programs, and provide backup front desk support for our Family Resource Centers, located in Pleasanton and Oakland.

Requirements

Bilingual in English/Spanish is highly preferred
Ability to articulate health care terminology
Strong attention to detail, ensuring accuracy in all enrollment processes and documentation
Genuine interest in assisting individuals and families, demonstrating empathy and patience throughout the enrollment journey
Ability to define problems, collect data, establish facts, and draw valid conclusions
Experience using Microsoft Office software and Google Suite
Ability to communicate effectively both orally and in writing; bring a friendly and professional demeanor
Ability to accurately and clearly communicate an overview of Hively’s programs at community events
Basic math skills
Strong organizational skills
Ability to appear for work on time
Ability to follow directions
Ability to understand and follow posted work rules and procedures
Ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time
Manual dexterity to use a telephone and computer
Facility to hear and understand speech at normal room levels, and to hear and understand speech on the telephone
Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

BA/BS with major coursework in public health or related field
Previous experience in healthcare enrollment or customer service

Responsibilities

Assist individuals and families with the Covered CA enrollment process, both during the Special Enrollment (Aug/Sep/Oct) and Open Enrollment (Nov/Dec) periods.
Provide detailed information on various health insurance plans and coverage options
Explain premiums, health coverage benefits, and eligibility for tax credits and subsidies
Input accurate personal and family information into the enrollment system
Make outbound calls to prospective enrollees for Covered CA and other Hively programs
Email prospective enrollments to qualify leads
Log lead qualification efforts and hand warm leads off to the appropriate Hively staff for follow-up assistance
Assist individuals and families with the CalFresh application process
Assist individuals and families with the Brilliant Baby application process
Provide backup front desk support for Hively’s Family Resource Centers in Pleasanton and Oakland
Work in-person at the Oakland office 3 days a week, and at the Hively Pleasanton office 2 days a week.
Staff tabling and community outreach events in other cities in Alameda County as needed (estimated 2-4x/month)