Enrollment Advisor

Public Partnerships | PPL•US PA Remote, PA

2d•$27 - $30•Remote

About The Position

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Requirements

Ability to conduct consultative phone-based sales conversations — educate, qualify, handle objections, and ask for commitment in a single call
Outbound call capability — comfortable initiating follow-up calls without prompting and managing a lead queue with discipline
Active listening and tone adaptability — ability to adjust communication style for consumers across varying levels of health literacy and program familiarity
Lead tracker and CRM hygiene — accurate, same-day documentation of all contacts and dispositions
Objection handling — ability to address cost concerns, program complexity, and family involvement without escalating or deferring

Nice To Haves

Experience in healthcare, insurance, Medicare/Medicaid plan sales, benefits enrollment, or home and community-based services.
Familiarity with Pennsylvania ODP or OLTL waiver programs, or Virginia Medicaid managed care organization (MCO).
Prior experience working within a structured lead management or CRM system, Salesforce preferred.
Documented history of meeting or exceeding a sales quota — specific attainment figures will be requested during the interview process.
Demonstrated comfort with both inbound and outbound call activity.
Ability to explain complex program information in plain language appropriate for consumers unfamiliar with Medicaid programs.

Responsibilities

Receive warm inbound marketing leads and initiate first contact within 2 hours of assignment.
Own each lead from first contact through the consumer's verbal commitment to enroll; responsibility ends at confirmed commitment and verify eligibility.
Work the lead queue in tier order, with Tier 1 (Medicaid-confirmed) leads always prioritized before Tier 2 leads.
Conduct consultative sales conversations: introduce PPL, explain Medicaid self-direction programs (ODP and OLTL in PA; equivalent programs in VA), qualify the consumer, address objections, and ask for the commitment.
Meet monthly enrollment commitment targets; variable compensation is tied to target attainment.
Execute a structured warm handoff to the Enrollment Specialist: remain on the call, introduce the Specialist by name, confirm the consumer's next steps, then exit the call.
Maintain complete and timely records in the lead tracker and, once live, in Salesforce.
Participate in weekly team coaching sessions, including call reviews, objection practice, and conversion analysis.