Enhanced Care Coordinator

Living Water Clinic • Lindsay, CA

6h • Onsite

About The Position

We are looking for a compassionate and organized individual to join our team as an Enhanced Care Coordinator. This is an entry-level, patient-facing position that supports Medi-Cal members enrolled in California's Enhanced Care Management (ECM) program. The Enhanced Care Coordinator help patients connect with health and social services, complete care assessments, and follow up on personalized care plans. This is a great opportunity for someone who enjoys working with the community, wants to make a difference in patients' lives, and is interested in growing in the healthcare field. Training will be provided.

Requirements

• Bilingual in Spanish (REQUIRED).
• Strong communication skills (verbal and written).
• Comfortable working with underserved and diverse populations.
• Must be organized, punctual, and able to follow workflows.
• Ability to learn new systems (training provided).

Nice To Haves

• High school diploma or GED (preferred).
• Prior experience working with people in a customer service, healthcare, social work, or community setting is preferred but not required.

Responsibilities

• Conduct outreach calls to patients assigned by our contracted health plans (Anthem and HealthNet).
• Explain the ECM program and help patients understand the free services available to them.
• Assist patients in completing health and social needs assessments (over the phone or in-person).
• Help patients set health-related goals and develop basic care plans.
• Coordinate services such as transportation, behavioral health referrals, food access, and other community-based resources.
• Build rapport with patients and their families to support long-term engagement.
• Maintain accurate case documentation using our care management software.
• Follow up with patients regularly to ensure progress and update care plans.

Benefits

• Competitive salary commensurate with experience.
• Health, Dental, Vision Insurance.
• 401(k) Matching.
• Paid Time Off.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on the health and well-being of our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED