Engineering Technician III

EMCO Technologies•Hampton, VA

9d•Onsite

About The Position

EMCO is seeking an Engineering Technician III at NASA Langley Research Center in Hampton, Virginia. The Engineering Technician III performs assignments that are not fully standardized, requiring the selection and adaptation of established procedures and equipment. This role operates with general guidance, receiving initial instructions and support from a supervisor or engineer as needed, while independently handling recurring tasks.

Requirements

Strong troubleshooting and analytical skills
Excellent verbal and written communication skills, with the ability to interact across all levels—from entry-level technicians to VIP stakeholders
Demonstrated professionalism and customer service experience
Detail-oriented with strong organizational skills
Associate’s Degree (AS/AA) with 4+ years of relevant experience OR High School Diploma with 6+ years of relevant experience
Ability to lift up to 50 lbs
Valid driver’s license with ability to operate GSA vehicles, including 12’ box trucks
Ability to obtain a Public Trust Clearance

Nice To Haves

Experience with Crestron, AMX, Cisco conferencing tools
Experience with 70-volt indoor/outdoor Public Address (PA) systems

Responsibilities

Install, cable, support, and maintain IT equipment and audio-visual (AV) conference room systems for both legacy and new installations
Evaluate and recommend product maintenance activities and system upgrades
Perform technical analyses of conference room software, hardware, and transmission systems using diagnostic tools
Monitor data traffic and network performance to ensure high-quality transmission
Provide high-level customer service and support to VIP end users
Conduct preventative maintenance inspections and ongoing system patching
Support root cause analysis for conference room incidents
Troubleshoot and resolve technical issues related to: Network performance and integrity, PC hardware and software, AV systems including displays, controllers, and conferencing tools (Crestron, AMX, Cisco, etc.)
Work with 70-volt indoor/outdoor Public Address (PA) systems
Manage and resolve work orders related to Network, VOIP, and AV equipment
Resolve incidents in accordance with established service level agreements (SLAs)
Analyze and implement solutions using standard procedures, experience, and judgment
Maintain compliance with company policies and operational guidelines