Engineering Technical Advisor

NCS Multistage LLC•Calgary, AB

9d•Onsite

About The Position

The Engineering Technical Advisor is primarily responsible to work in conjunction with the Canadian Sales team, by providing technical support and feedback for the Sales team and NCS customers. This position provides structure and organization to our business and will contribute technically to all projects. The ETA team is the technical foundation of the Tracer Diagnostics team, and the ETA team works with all the teams to grow the partnership with the customers.

Requirements

Technical Certificate, Diploma or Degree; required
Work with other teams, and exhibit effective communication
Hands-on approach to problem solving
Creative, innovative problem-solving strategies
High level of efficiency & work ethic, specific attention to details
Ability to handle stressful situations
Exceptional time-management and prioritization skills with the ability to adjust plans in a changing environment

Nice To Haves

5+ years of experience in Oil & Gas; preferred
Industry related experience in hydraulic fracturing; geoscience or reservoir disciplines preferred

Responsibilities

Collaborate with Operations, Sales, and Laboratory teams to understand client requirements and provide technical support
Responsible for program designs, tracer selection, loadings, offset searches, well mapping and Spark entries
Ensure Industry Leading customer service in all client-facing reports and activities
Support Operations, Sales with Post Job Reports (PJR) development and communication, gather customer feedback to continue to enhance partnership
Prepare PJR, assemble all required data in organized manner for review, prepare summaries, include brief technical interpretation of data
Develop and improve Post Job Report (PJR) and processes
Review pending orders, results deliverables, and specific customer requests to ensure excellent customer service
Provide troubleshooting assistance for customer orders, account statuses/problems and lab samples
Assist the Sales and technical team in continuous workflow improvement
Collect, analyze, evaluate, and report data to increase sales productivity
Identify areas for continuous improvement, both operationally & corporately to enhance partnerships
Develop & enhance customer dashboards with continuous improvements, ensuring needs are met
Facilitate internal customer sales training in conjunction with customer dashboard
Provide customers with technical support and knowledge of NCS systems
Update Operations and Sales Teams with current external data used for planning and analysis
Provide recommendations for methods to optimize and or automate processes
Develop proficiencies in data visualization & ability to recommend key points to ensure improvement
Aid in networking efforts to build and maintain customer database
Help to promote safe work practices and higher standards of performance
Support and uphold HS&E policies and procedures of NCS and the customer
Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise
Participate in Personal Development for Success (PDS)
Attend company & client related events, as required
Other duties, relevant to the position, shall be assigned as required