Engineering Tech III - Quality Control

Skookum•Silverdale, WA

5d•Onsite

About The Position

Tessera is seeking a detail-oriented, experienced Engineering Technician III – Quality Control Specialist to monitor the quality performance of services performed by Tessera and its subcontractors through independent surveillance and evaluation. The role helps ensure contract requirements are consistently met and high performance standards are maintained. The position is based in Silverdale, Washington (Bangor), and is full-time and non-exempt. The employee performs daily inspections, documents findings, collects customer survey feedback, and uses software applications for data entry, analysis, and reporting. The role also includes maintaining quality control records on SharePoint, communicating with customers, employees, and management, identifying trends and complaints, initiating corrective action plans, and reviewing contracts for work standards and modifications. Inspections may take place at local and off-site contract locations, independently or as part of a team. Applicants must have a high school diploma or GED, at least three years of experience in Quality Control, Safety, or Facility Maintenance, and proficiency with Microsoft Office and relevant software. A valid state driver's license is required, along with the ability to obtain and maintain insurance coverage through Tessera. The position also requires the ability to obtain and maintain applicable security clearances and installation access; a background check and E-Verify will be conducted. Access to the federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative. The position has physical demands that may include lifting or moving up to 45 pounds; reaching, kneeling, walking, standing, repetitive motion, climbing in and out of a vehicle, and using stairs. Employees may need to stand or sit for several hours and must be able to work effectively under pressure for extended periods. Reasonable accommodation may be provided on a case-by-case basis to perform essential functions. Compensation is $33.87 per hour. Tessera lists a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage; a 401(k) retirement plan; life and short-term disability insurance; a health and welfare benefit; flexible spending accounts; paid federal holidays, vacation, and sick leave; potential shared earnings bonus; tuition assistance and potential dependent scholarships; professional development and training; a Verizon wireless discount; an Employee Assistance Program; a wellness program; and Public Service Loan Forgiveness eligibility for full-time employees. Tessera is a national nonprofit government contractor focused on creating opportunities for people with disabilities and veterans with disabilities, and describes its culture as mission-focused and committed to a safe and respectful workplace.

Requirements

High school diploma or GED.
At least 3 years of experience in Quality Control, Safety, or Facility Maintenance.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and other relevant software applications.
Valid state driver's license and ability to obtain and maintain coverage by Tessera's insurance.
Ability to obtain and maintain applicable security clearances and installation access.
Must meet federal military installation access identification requirements, using a REAL ID-compliant driver's license or an acceptable alternative such as a U.S. passport or military ID.
Must complete a background check and E-Verify process.
Ability to lift and/or move up to 45 pounds.
Ability to perform physical activities including reaching, kneeling, walking, standing, repetitive motion, climbing in and out of a vehicle, and using stairs; may need to sit or stand for several hours.
Perseverance to work effectively under pressure for extended periods.

Responsibilities

Perform and document daily inspections using the inspection program and/or applicable forms to ensure contract quality specifications are met.
Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders.
Use computer software applications for data entry, analysis, and reporting.
Prepare and submit required reports to the Quality Control Supervisor and Division Leadership at the required frequency, ensuring they are clear, concise, and comprehensive.
Update relevant quality control folders on SharePoint at the required frequency for internal Quality Control and external Division/Government locations.
Maintain excellent relationships with customers, employees, and management while performing duties.
Monitor and identify problematic trends and customer complaints, and initiate corrective action plans as required.
Continuously review contracts for work standards and specifications, including changes or modifications.
Drive to local and off-site contract locations to perform inspections independently and as part of a team as required.