Engineering Tech 1 (FT)

Grand Traverse Resort•Acme, MI

13d

About The Position

Maintenance Technicians perform routine and preventative maintenance to maintain the physical integrity of Grand Traverse Resort and Spa. The role conducts building repairs and maintains the cleanliness and upkeep of property buildings, offices, guest rooms, pools, facilities, equipment, and utility systems. Technicians complete work orders and respond promptly, follow through, and provide excellent customer service to guests, residents, members, and resort departments. They report to and take direction from the engineering management team, including Engineering Supervisors, the Assistant Director of Engineering, and the Director of Engineering. This position provides an opportunity to gain experience and develop the skills needed to become a Tech II. The work includes responding to maintenance requests; performing basic preventive maintenance and minor repairs involving electrical and gas-fired equipment, appliances, and plumbing; changing bulbs and ceiling tiles; distributing supplies and inventory; setting up electrical service for groups; and assisting the First Response team during emergencies. The technician maintains assigned tools, equipment, vehicles, and radio; follows safety procedures and applicable codes; communicates professionally; and supports positive working relationships and a memorable guest experience. The position requires physical work that may involve ladders and personnel lifts, power and hand tools, lifting up to 50 pounds, and working at heights or in adverse weather. The schedule is flexible and may require evenings, weekends, and occasional holidays.

Requirements

Be at least 18 years of age and have a high school diploma or GED.
Have a valid Michigan driver's license and be insurable under the GTRS insurance policy.
Have experience working with computer work order systems and Microsoft operating systems.
Have general knowledge of plumbing, refrigeration, HVAC, and electrical systems.
Pass a background investigation and drug screen as a condition of employment.
Know machines and tools, including their designs, uses, repair, and maintenance.
Have effective time-management skills and the ability to identify complex problems, evaluate options, and implement solutions.
Have strong interpersonal, customer-service, and written and verbal communication skills; communicate information clearly to others.
Be able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Be team-oriented, motivated, positive, and able to perform effectively under high pressure or volume.
Be able to work from a 12-foot ladder or personnel lift up to 35 feet.
Be able to use power tools, hand tools, electrical tools, and wiring.
Be able to quickly move arms, hands, and fingers to grasp, manipulate, and assemble objects; walk, sit, reach, climb or balance, and stoop, kneel, crouch, crawl, or stand for long periods.
Be capable of lifting up to 50 pounds.
Be able to comprehend and follow directions, handle stressful and difficult interactions professionally, and see objects at close range and at a distance.
Be able to perform complex or varied tasks under deadlines and tight schedules, including variable deadlines and last-minute requests or changes.
Be able to engage courteously and professionally with internal and external guests.
Demonstrate attention to detail.

Responsibilities

Respond to maintenance requests, assess problems, and make repairs or refer issues to a supervisor in a timely manner.
Perform basic preventive maintenance on assigned equipment and clean or repair areas, including loose wallpaper, torn carpet, missing ceiling tiles, and leaks.
Perform minor repairs on electrical and gas-fired equipment and a variety of appliances.
Handle minor plumbing problems such as clogged drains and backed-up toilets.
Change light bulbs and ceiling tiles using ladders or a personnel lift.
Respond to unusual odors and other safety concerns.
Distribute 40-pound bags of salt to water softeners in the hotel and tower complex.
Unload and distribute inventory throughout the property.
Implement electrical setups for large and small groups.
Assist as part of the First Response team during emergencies.
Maintain the condition of assigned facility tools, equipment, vehicles, and personal mobile radio.
Perform repairs in accordance with state and local codes and workmanship standards.
Respond to mobile radio requests using professional radio etiquette.
Maintain open communication with the supervisor.
Maintain positive working relationships with internal and external customers while providing a memorable experience.
Take accountability for work duties, assignments, and performance expectations; respond positively to instructions and procedures; and give and receive feedback constructively.
Complete work safely, follow standard operating procedures, and use personal protective equipment.
Follow uniform and personal appearance standards, GTRS Core Values, policies, procedures, and standards.
Comply with workplace health and safety operating and reporting procedures, including OSHA and MIOSHA requirements.