Engineering Support Specialist

L3HHCM20 • Union Township, OH

1d • Onsite

About The Position

In this full-time salary position, you will be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. You will maintain the Failure Reporting and Corrective Action System (FRACAS) database and generate failure reports as needed. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. You will diagnose, troubleshoot, repair and debug complex electronic and electro/mechanical products and equipment, computer systems and/or software. You will report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. You will also assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented.

Requirements

• Bachelor's Degree and a minimum of 4 years of prior related experience, OR Graduate Degree and a minimum of 2 years of prior related experience, OR a minimum of 8 years of prior experience in Technical Support Engineering.
• Must be able to obtain and maintain a US DoD Secret Security Clearance.
• Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including soldering, wiring, PCB handling, and mechanical assembly.
• Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as oscilloscopes, digital multimeters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and related utilities and computer controlled test equipment.
• Prior experience carrying out and creating complex technical solutions.
• Prior experience handling multiple projects.
• Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff.
• Prior experience working with both customers and program teams.

Nice To Haves

• DoD industry experience.
• Active US Government Secret Security Clearance.
• Knowledge of military hardware design processes and test/verification procedures.

Responsibilities

• Provide second tier technical support and analysis to engineers, technicians, customers and users.
• Maintain Failure Reporting and Corrective Action System (FRACAS) database and generate failure reports.
• Respond to situations where first-line product support has failed to isolate or fix problems.
• Diagnose, troubleshoot, repair and debug complex electronic and electro/mechanical products and equipment, computer systems and/or software.
• Report design, failure, reliability and maintenance problems to Engineering and recommend solutions.
• Assist in determining if failure is attributed to product or test equipment and ensure root cause and corrective actions are addressed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees