Senior Engineering Support Specialist

Emerson•Easthampton, MA

About The Position

We are seeking a highly organized and detail-oriented Engineering Support Specialist to drive operational excellence across our system development lifecycle. This role is responsible for establishing, maintaining, and optimizing processes, tools, and documentation that support engineering teams in delivering high-quality custom test & measurement systems. The ideal candidate has strong experience in hardware lifecycle management, engineering documentation, and cross-functional collaboration.

Requirements

Experience in hardware engineering operations, product lifecycle management, or related fields.
Strong understanding of BOM structures, configuration management, and engineering change processes.
Familiarity with system development best practices and safety/compliance workflows.
Hands-on experience with engineering tools (e.g., requirements management systems, PLM/ALM platforms).
Excellent communication, organization, and process development skills.
Legal authorization to work in the US - visa sponsorship will not be provided.

Nice To Haves

Experience managing tools such as Jira, Azure, DOORS, Visure, Agile PLM, MRPeasy or similar.
Background working with cross-functional hardware, firmware, and manufacturing teams.
Knowledge of quality management systems and regulatory standards.
Experience with NI Platform and the test and measurement industry

Responsibilities

Oversee end-to-end hardware lifecycle processes from concept to end of life.
Maintain governance around change management, version control, and release processes.
Partner with engineering leaders to ensure lifecycle milestones are met.
Manage the creation, accuracy, and maintenance of Bills of Materials.
Ensure BOM structures align with engineering requirements, manufacturing needs, and configuration management standards.
Support cross-functional teams with BOM updates and change requests.
Collaborate across supporting functions (manufacturing, security, safety, configuration management and quality) and engineering teams to integrate industry best practices requirements into system development.
Ensure engineering processes meet compliance, regulatory, and security standards.
Identify gaps in workflows and lead initiatives to streamline and standardize engineering operations.
Administer engineering tools used for requirements management, design documentation, and workflow tracking.
Serve as a subject-matter expert for tool configuration, process integration, and user support.
Evaluate and recommend improvements or new tools to enhance engineering productivity.
Create and maintain standardized engineering templates, forms, and documentation guidelines.
Ensure documentation is properly controlled, versioned, and accessible across teams.
Drive consistency, quality, and compliance across all engineering documentation.