Engineering Support Associate

Arlington County VA•Arlington, VA

14h•Onsite

About The Position

The Department of Environmental Services (DES) is seeking an Engineering Support Associate to become part of a team, performing multi-skilled engineering support work for the Water/Sewer/Streets Bureau. The work includes entry to advanced level technical engineering support of Arlington County's Water, Sanitary Sewer, Storm Sewer and Street infrastructure.

Requirements

Graduation from high school, vocational school, a GED certificate or the equivalent.
Some experience in one or more of the following areas: Engineering support; Construction management; Laboratory experience conducting tests; Customer service in a trades environment; and/or Automated records management.
Valid driver's license and authorization to obtain or provide a copy of the official driving record.
Ability to complete each section of the application thoroughly, including prior job responsibilities, duties, and supplemental questions.

Nice To Haves

Valid Commercial Driver's License (CDL) A or B.
Experience in preparing, updating, and/or locating records, drawings, and plats.
Experience in mapping and performing spatial analyses with ArcGIS Pro.
Experience working with an automated work order management system (Cartegraph) and/or utility billing software (Cayenta).
Experience reading engineering plans, schematics, maps, and drawings showing water and/or sewer systems.
Experience drafting with AutoCAD.
Experience working with citizens to resolve public works requests.

Responsibilities

Reviewing, investigating, and responding to citizen generated maintenance requests using the QAlert system.
Providing customer service by researching and resolving citizen issues, working with technical staff and contractors, business owners and property owners during investigations to understand, address, and follow-up on concerns.
Creating and assigning requests/tasks to Trades Manager Leaders using the County’s asset management system (Cartegraph).
Providing support for emergency operations such as supporting and/or performing snow removal.
Managing small construction repair programs and projects such as driveway apron replacement, guardrail, fence, tree removal, and handrail in the County Right of Way (ROW).
Locating, researching, and interpreting records, easements, deeds, and drawings to assist engineers and construction crews with maintenance work.
Responding to FOIA requests for utility records, plans, and drawings.
Performing other work-related duties as assigned.