Engineering Supervisor

AccorHotel•Austin, TX

6h•Onsite

About The Position

The Engineering Supervisor will be responsible for the daily supervision, coordination, and support of all technicians on duty. This role involves ensuring engineers complete guest-related service requests within 30 minutes, handling non-guest-related work orders, and conducting daily property walks. The supervisor will assist the Engineering Manager/Assistant Director of Engineering with day-to-day duties, maintain detailed logs, and ensure all work is performed safely and to Fairmont standards. This position also requires managing inventory, maintaining a clean and safe work environment, and fostering high staff morale and team spirit. The role includes implementing and training on service standards, collaborating with other departments, attending meetings, and conducting pre-service briefings.

Requirements

Minimum 10 years’ experience as a commercial building engineer / 5 years’ experience in hotel engineering operations or building maintenance in a supervisor role.
Multi skills technician with strong knowledge of Mechanical, Electrical, Plumbing, and low voltage.
Knowledge of how to respond to emergency situations, floods, fire, mechanical failures, etc.
Knowledge of fire alarm panels and systems.
Strong interpersonal and problem-solving abilities.
Must be a highly organized person with strong planning skills.
Must be adaptable and handle last minute changes positively.

Nice To Haves

Previous experience is an asset

Responsibilities

Make sure engineers complete all guest-related service requests within 30 minutes and assist where needed.
Complete all non-guest-related work order requests as scheduled in a professional and timely manner, taking care to clean up completely after work is done and/or request housekeeping support.
Complete daily walks of the Mechanical, Electrical rooms, and the property.
Assist with all duties in the Engineering Department including all aspects of mechanical repairs, electrical work and painting.
Assist the Engineering Manager/Assistant Director of Engineering in day-to-day duties.
Keep a detailed log.
Ensure ongoing dedication to exceptional guest service, both to internal and external guests.
Make sure all work is carried out in a safe manner, following all guidelines as outlined in the Health & Safety Program.
Deliver high quality of services according to Fairmont standards.
Provide daily supervision, coordination and support of all technicians on duty.
Report on engineering activities including incidents, safety issues and internal requests.
Maintain high staff morale and team spirit within the department.
Implement and train on all service standards.
Work together with other departments to maintain a high level of Guest Service.
Manage and Control inventory and spare parts.
Ensure clean, safe and healthy work environment including but not limited to technical plants, engineering offices and workshops.
Attend and participate in departmental meetings.
Conduct pre-service briefing.
Perform other reasonable duties as assigned by Engineering Manager/Assistant Director, Engineering.