Engineering Supervisor, Life Sciences
About The Position
Renovo Solutions is a nationwide healthcare technology management company with a presence in more than 40 states. It offers employee development through ongoing training, mentorship, advancement paths, and promotion from within. This full-time, onsite role reports to the Director, Service, Life Sciences. The supervisor leads assigned regional engineers, organizes workflow to deliver efficient customer service, and establishes performance improvement goals. The role also performs preventive maintenance, calibration, and validation across laboratory equipment, from water purification systems, balances, centrifuges, freezers, refrigerators, incubators, and humidity chambers to chromatography and mass spectrometry systems. The position supports service delivery, employee development, customer relationships, operational performance, safety, and GxP compliance. The job description notes that duties may be altered and that other duties may be assigned by the manager.
Requirements
- At least 5 years of experience in a related field.
- Extensive knowledge of mass spectrometry and liquid chromatography instrumentation.
- Bachelor’s degree or higher in Chemistry or the Sciences.
- Demonstrated accountability, communication, financial acumen, integrity, customer service, priority setting, team building, and ability to give constructive feedback.
Nice To Haves
- Experience as a service engineer or application scientist for one or more mass spectrometry manufacturers.
- At least 1 year of leadership experience.
Responsibilities
- Oversee engineering work schedules across multiple locations or a facility with multiple engineers.
- Collaborate with the Director, Service, on site-specific metrics, KPIs, and engineer performance.
- Partner with Regional Directors to understand site-specific variances and implement service delivery optimization plans.
- Deliver service solutions for instruments, equipment, and laboratory supplies within the assigned install base.
- Install, maintain, troubleshoot, and support multi-vendor chromatography and mass spectrometry equipment systems.
- Communicate work performed to customers, manage expectations, and provide follow-up plans when needed.
- Provide system-level training to employees and customers at customer sites.
- Audit work orders for accuracy and timely documentation.
- Train, motivate, and coach employees on customer service and safety procedures.
- Assess employee performance and provide feedback and training opportunities.
- Develop standards for instrument operation, maintenance, and calibration.
- Ensure compliance with Renovo and customer-site safety policies and procedures.
- Analyze service data and recommend technical or business improvements.
- Work with Renovo sourcing to identify alternate parts and service sources and negotiate OEM discounts.
- Assist the Engineering Manager with special projects and identify resource and training needs.
- Work with Renovo site engineers to maintain an accurate rolling 12-month preventive maintenance schedule.
- Support periodic operations and business reviews.
- Manage GxP validation of SOPs, modify SOPs, and write and confirm procedures and work instructions.
- Oversee engineers’ GxP compliance and support GxP service events.
- Perform other duties assigned by the manager, including escorting vendors.
Benefits
- Employee development opportunities, including ongoing training, mentorship programs, and advancement paths.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
