Engineering Service Representative

Arete Associates•Tucson, AZ

6h•Hybrid

About The Position

Areté is seeking an Engineering Service Representative (ESR) to support the expanding Field Operations Sustainment program, providing field and laboratory expertise as part of a small, highly skilled, multidisciplinary team. In this role, you will interface with engineers and sensor users to deliver technical support for complex electro-optical sensors, computing and processing systems, and associated platform integration. The team collaborates with internal and external partners to deliver and sustain advanced airborne optical capabilities to ensure the warfighters have the most capable systems available to meet the nation’s biggest threats. This position offers a unique opportunity for a driven, action-oriented professional to help shape the future of system support. Field activities include software and firmware updates, troubleshooting, hardware modifications, documentation, configuration management, and stakeholder communication. Laboratory work includes building, testing, and repair of system components. The role requires periodic travel and temporary duty assignments ranging from 1 to 13 weeks at locations within the continental United States (CONUS) and overseas, with travel expectations of approximately 30% annually.

Requirements

U.S. Citizenship Required
Active Top Secret clearance with ability to obtain SCI access
Associate’s degree or 6+ years of related Experience
Ability to work independently and in a non-office / field environment.
Willingness to live and work overseas full-time for a minimum of 2 years

Nice To Haves

Bachelor’s Degree or higher in one of the following areas: Electrical/Computer Engineering, Optical Engineering, Systems Engineering
CompTIA Security+ Certification
Experience with Linux
Experience working in high-performance computing (HPC)
Experience working with VNIR/MWIR optical sensing systems
Experience supporting military aviation maintenance activities
Active SCI eligibility

Responsibilities

Participate directly in the maintenance and sustainment of fielded systems.
Interface with system operators for maintenance and troubleshooting of fielded systems.
Utilize knowledge gained from and through field experience to provide onsite technical support and assistance directly to customers when required.
Perform technical electronics work in a Laboratory environment.
Effectively communicate technical information both written and verbally.
Perform administrative tasks necessary in day-to-day performance of the system maintenance effort, to include: Planning, coordination, monitoring and performance of tasks. Parts logistics (shipping, receiving, packaging, and inventory management). Maintain detailed logs and notes of work and modifications performed for internal and customer reference. Coordinate with offsite engineering and production staff as required for troubleshooting and to ensure consistent, effective field work is performed.
May require quick turn travel to support the customer and ensure availability of system capabilities.
Represent Areté core values both internally and externally to the customer and others in the field.