Engineering Project Manager

Hoffman & Hoffman Inc•Greensboro, NC

16d

About The Position

Hoffman Hydronics is hiring an Inside Sales Engineer/Engineering Project Manager to support customers and manage boiler, steam, and hydronic projects from quote through delivery and closeout. The role serves as a key connection among customers, outside sales, and manufacturer partners, supporting product questions, order processing, logistics, project documentation, and technical coordination. Hoffman Hydronics provides hydronic HVAC and engineered plumbing solutions, including boilers, water heaters, pumps, flow control, and steam products, as part of the Hoffman family of companies. The position requires strong customer communication, organization, attention to detail, technical curiosity, and follow-through. The successful candidate will develop product and application knowledge while contributing to a collaborative, values-based, employee-owned team. A bachelor’s degree is preferred but not required; equivalent experience supporting technical products may be considered. Hoffman Hydronics is 100% employee-owned through an Employee Stock Ownership Plan (ESOP). The listed physical demands include frequent standing, walking, sitting, handling/fingering, bending, pushing or pulling up to 12 pounds, and lifting or carrying up to 10 pounds; lifting or carrying 11–20 pounds, reaching outward or above the shoulder, and squatting or kneeling are occasional.

Requirements

At least 2 years of experience in inside sales, account management, or a similar customer-facing role.
Strong communication skills and ability to build lasting relationships with contractors, engineers, and facility teams.
High attention to detail and strong organizational skills, including the ability to manage multiple projects and deadlines in a fast-paced environment.
Technical aptitude and curiosity, with willingness to learn hydronic and steam systems and related equipment.
Solid time management, follow-through, and ownership of assigned tasks.
Proficiency with business software and CRM/ERP order-entry systems, and ability to learn new tools quickly.
Desire to help others and work as part of a collaborative, values-based, employee-owned team.

Nice To Haves

Experience with HVAC, hydronics, boilers, or industrial/technical products.
Bachelor’s degree.

Responsibilities

Serve as the primary contact for assigned customer accounts and respond to questions about products, pricing, and order status.
Manage CRM/ERP order entry, including quotes, orders, returns, and warranty items, with attention to accuracy and code-compliant equipment selections.
Coordinate product deliveries and logistics to support accurate and timely shipments.
Respond to inbound customer calls and emails, troubleshoot basic questions about hot water, steam, and hydronic systems, and route complex issues to outside sales or manufacturers.
Maintain job lists, quote records, and project schedules in the quote/project management system.
Research upcoming projects using industry databases and perform preliminary takeoffs for hydronic and steam applications.
Maintain project timelines and documentation, including submittals, customer acknowledgements, delivery schedules, IOMs, and closeout packages.
Develop Installation, Operation, and Maintenance manuals for customers.
Work with manufacturers to resolve product and project issues, support equipment start-ups, and coordinate warranty-related work.
Continuously build technical knowledge of product lines and applications while upholding the company’s Core Values.