Engineering Project Manager

Hoffman & Hoffman•Greensboro, NC

16d

About The Position

Hoffman Hydronics is hiring for an Inside Sales Engineer/Engineering Project Manager to support hydronic HVAC and engineered plumbing projects involving boilers, water heaters, pumps, flow control, and steam products. The role serves as a key connection between customers, outside sales, and manufacturer partners, helping move projects from quote through delivery and closeout. The position includes customer account support, order and project coordination, technical research, documentation, logistics, and collaboration with manufacturers. Hoffman Hydronics is part of the Hoffman family of companies and is 100% employee-owned through an Employee Stock Ownership Plan (ESOP). The listed physical demands include frequent standing, walking, sitting, handling/fingering, bending, pushing or pulling up to 12 pounds, and lifting or carrying up to 10 pounds; occasional lifting or carrying 11–20 pounds, reaching outward or above the shoulder, and squatting or kneeling. The job description notes that duties may be adjusted or expanded by management and that the document is not a contract.

Requirements

At least 2 years of experience in inside sales, account management, or a similar customer-facing role.
Strong communication skills and ability to build trust and long-term relationships with contractors, engineers, and facility teams.
High attention to detail and strong organizational skills, including the ability to manage multiple projects and deadlines in a fast-paced environment.
Technical aptitude and curiosity, with an interest in learning hydronic and steam systems and how equipment fits into building HVAC designs.
Solid time-management skills, follow-through, and ownership of tasks.
Proficiency with business software and CRM/ERP order-entry systems, and ability to learn new tools quickly.
Desire to help others and contribute to a collaborative, values-based, employee-owned team.

Nice To Haves

Experience with HVAC, hydronics, boilers, or industrial/technical products.
Bachelor’s degree; equivalent experience in inside sales, account management, or account support for technical products will also be considered.

Responsibilities

Serve as a primary point of contact for assigned customer accounts, responding to questions about products, pricing, and order status.
Manage order entry in CRM/ERP systems, including NetSuite, covering quotes, orders, returns, and warranty items while focusing on accuracy and code-compliant equipment selections.
Coordinate product deliveries and logistics to support accurate and on-time shipment of hydronic and steam equipment.
Respond to inbound customer calls and emails, troubleshoot basic questions about hot water, steam, and hydronic systems, and route complex issues to outside sales or manufacturers.
Maintain job lists, quote records, and project schedules in the quote/project management system.
Research upcoming projects using industry databases and perform preliminary takeoffs for hydronic and steam applications.
Maintain project timelines and documentation, including submittals, customer acknowledgements, delivery schedules, IOMs, and project closeout packages.
Develop Installation, Operation, and Maintenance manuals for customers.
Collaborate with manufacturers to resolve product and project issues, support equipment start-ups, and coordinate warranty-related work.
Continuously build technical knowledge of product lines and applications across boilers, steam products, pumps, water heaters, and flow control.
Uphold Hoffman Hydronics’ Core Values in all interactions.