Engineering Project Manager (EPM), Customer Systems

Apple

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About The Position

At Apple, we donʼt just work, we innovate, create, and redefine whatʼs possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact. We are seeking an experienced and highly motivated Engineering Project Manager (EPM) to deliver complex engineering projects from conception through launch. The ideal candidate will possess a strong technical background, strong leadership skills, and a proven track record of managing cross-functional teams to achieve project goals on time and within budget. This role requires a blend of technical acumen, project management expertise, and excellent communication skills to bridge the gap between technical teams and business stakeholders. You are a natural connector, adept at proactively building strong, collaborative relationships and fostering an environment of trust and mutual understanding between diverse groups – including remote teams across timezones. You’ll leverage your interpersonal skills to facilitate clear communication, navigate complex dynamics, resolve impediments, and orchestrate activities, ensuring seamless collaboration and successful project delivery. Project confidentiality is critical at Apple, so discretion is a must! No day at Apple is the same, but you will join a team where EPMs key responsibilities include:

Requirements

• Relevant experience in planning, managing, and successfully delivering large cross-functional systems projects with involvement across all phases of project lifecycle.
• Proven ability in working with globally distributed teams, demonstrating adaptability to support stakeholders across time zones and driving various teams to resolve delivery dependencies and facilitate effective problem solving.
• Structured approach to stakeholder engagement and communication planning, supported by strong presentation, organisational, writing and interpersonal skills.
• Experience in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.
• Strong cross-functional collaboration skills with the ability to empower teams, influence stakeholders, negotiate across functions, and maintain momentum in fast-paced, ambiguous environments.
• Proficiency in project management methodologies, with the ability to engage in technical discussions, distil complex concepts into clear business language, and adapt creative solutions to undefined challenges.
• Bachelor's degree in Computer Science or a related field with excellent verbal and written communication skills and continuous learning mindset.

Responsibilities

• Orchestrating collaboration across engineering, product, partner and business teams, navigating complexity, mitigating risks, and ensuring precise progress.
• Demonstrating self-direction and accountability, prioritising multiple tasks and leading project teams to meet deadlines with minimal supervision.
• Building strong relationships with business owners and stakeholders, developing a deep understanding of current needs and future roadmap, managing expectations and focusing on overall project success.
• Managing end to end project communications, including roadmaps, status reporting, business communication and management updates, supported by clear project documentation.
• Managing IT, development and third-party teams to deliver cross-functional software features and enhancements on time and within budget.
• Facilitating business planning for new projects and scope changes, including business justifications and strategic roadmaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior