About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This involves managing all AWS data centers and the associated servers, storage, networking, power, and cooling equipment to guarantee continuous customer access to innovation. The role involves tackling complex challenges with thousands of variables in the supply chain and requires collaboration with a diverse team of engineers, supply chain specialists, security experts, and operations managers. The position offers an inclusive culture that encourages bold ideas and empowers employees to see them through to completion. The Data Center Engineering Operations Technician (EOT) serves as Amazon's primary on-site responder for hands-on troubleshooting and operation of electrical and mechanical equipment. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. The role requires 24/7 shift coverage, which may involve 12-hour shifts, rotating shifts, and 3, 4, or 5-day work weeks.

Requirements

  • 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
  • High school or equivalent diploma
  • Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Nice To Haves

  • 2+ years of data center engineering experience

Responsibilities

  • Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center
  • Troubleshoot of facility and rack-level events within internal SLAs
  • Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
  • Provide support to Data Center Operations technicians
  • Perform root cause analysis of equipment failures
  • Ensure all safety procedures are adhered to while performing work
  • Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
  • Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
  • Utilize internal CMMS to manage building workflows and spare part inventory
  • Supervise contractors who perform servicing or preventive maintenance
  • Respond to off hour emergency calls per on call rotation for any one of the region’s sites
  • Fully comply with all physical security procedures and policies
  • Drive innovation while reducing operational costs in the facilities
  • Manipulate small wires and objects

Benefits

  • EAP
  • Mental Health Support
  • Medical Advice Line
  • 401(k) matching
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