RWCAR Engineering Manager

Rosewood Hotel Group • New York, NY

11d • $90,000 - $100,000

About The Position

The Engineering Manager provides hands-on leadership for the hotel’s preventive maintenance and repair operations. The role organizes work assignments, inspects completed work, responds to guest and operational concerns, manages supplies and projects, and supports safety and emergency procedures. When senior Engineering leaders are absent, the manager helps direct the department while maintaining service, productivity, and brand standards.

The manager works with hotel departments, Finance, and external vendors to support reliable operation of guestrooms, equipment, and building systems. The position also supervises and develops Engineering associates and coordinates daily work priorities.

Requirements

• At least four years of experience in building maintenance, electrical work, plumbing, and refrigeration within a luxury or ultra-luxury property.
• High school diploma.
• Working knowledge of plumbing, electrical and water-treatment programs, blueprints, wiring schematics, power and hand tools, meters, refrigeration equipment, and general building maintenance.
• Comfort using Microsoft Word, Excel, and PowerPoint; BMS systems; BirchStreet; HotSOS; Opera; and payroll systems.
• Hands-on, resourceful, and flexible problem-solving skills; ability to remain calm under pressure, use sound judgment, and work accurately with minimal supervision.
• Ability to manage schedules, payroll, expenditures, inventories, purchasing, vendors, and basic office responsibilities, and to perform common mathematical calculations and use units of measure.
• Clear communication in English.
• Ability to protect confidential guest and hotel information.
• Ability to meet the physical requirements of the role, including transporting up to 50 pounds, reaching and moving throughout work areas, and remaining stationary at times during the workday.

Nice To Haves

• Fluency in additional languages.

Responsibilities

• Lead daily Engineering operations, distribute assignments, coordinate priorities and breaks, monitor attendance, and ensure work orders and follow-up actions are completed and documented.
• Participate in preventive maintenance programs for guestrooms, equipment, and building systems; conduct property rounds and gauge readings; and identify fire, lighting, equipment, and safety concerns.
• Provide hands-on support for repairs and emergencies, maintain knowledge of equipment operation, and train associates on newly installed equipment and general building procedures.
• Maintain positive guest relations, respond promptly to requests, resolve complaints, and use guest feedback and departmental handovers to identify and follow up on maintenance needs.
• Inspect supplies, storage areas, tools, and equipment; conduct weekly inventories; prepare requisitions; oversee purchasing activity; and partner with Finance on purchase-order processing and payment.
• Plan materials and schedules for special projects, coordinate work with department leaders and vendors, and identify cost-effective methods that improve efficiency and reduce operational conflicts.
• Recruit, train, coach, and develop Engineering associates; observe performance, correct deficiencies, support employee-relations processes, and foster a cooperative, productive working environment.
• Prepare schedules, monitor payroll and expenditures, complete required reports and meetings, maintain policies and standards, and act for the Assistant Director or Director of Engineering when required.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED