Engineering Manager

Westgate Resorts • Orlando, FL

5d • Onsite

About The Position

The Engineering Manager leads and manages the Engineering/Facilities Maintenance department at Westgate Lakes Resort & Spa. The role is responsible for ensuring smooth facility operations, maintaining high guest satisfaction standards, and promoting continuous improvement. The manager provides direction and support to the maintenance team, oversees safety practices, assists with departmental budgeting, and supports maintenance programs and capital projects. The position also involves hands-on maintenance and cleaning tasks, inspections, vendor coordination, procurement and inventory management, and professional communication with guests, employees, vendors, and resort leadership. The manager must follow company policies and represent Westgate Resorts professionally.

Requirements

• At least 2 years of leadership experience in a resort or commercial environment.
• Hands-on experience with building systems, including HVAC, electrical, plumbing, and mechanical systems.
• Ability to interpret blueprints and technical manuals.
• Ability to interview, hire, train, and evaluate team members.
• Strong written and verbal communication skills in English, including effective interactions with resort leadership and guests.
• Ability to identify property hazards, collect data, draw valid conclusions, and resolve technical issues.
• Proficiency in Microsoft Office and resort operations software such as HotSOS.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to regularly lift, move, push, and/or pull up to 50 lbs.
• Must pass a background check, drug test, and motor vehicle record check.
• Flexibility to work nights, weekends, and holidays as needed.

Nice To Haves

• Bachelor’s or associate degree in a maintenance-related field.
• Trade license in refrigeration, plumbing, or electrical work.
• OSHA certification.

Responsibilities

• Execute the Engineering Department’s strategic vision and direction in alignment with resort goals.
• Lead, guide, mentor, and hold the maintenance team accountable while fostering innovation, collaboration, and excellence.
• Implement, train, and enforce safety protocols and procedures for guests and employees.
• Assist with the department budget, including capital reservations, P&L reviews, and expense forecasting.
• Participate in developing and managing maintenance programs, procedures, and schedules.
• Support planning and execution of major capital improvement projects, ensuring quality, budget, and timeline requirements are met.
• Conduct inspections and audits to identify maintenance needs, safety issues, and improvement opportunities.
• Liaise with vendors, contractors, and suppliers to support efficient and cost-effective maintenance operations.
• Manage procurement and inventory of tools and materials purchased or assigned to the department.
• Create documents using Microsoft Office applications such as Excel and PowerPoint.
• Use resort operations software and devices, including HotSOS.
• Communicate professionally through radios, phones, email, and verbal interactions.
• Perform maintenance and cleaning tasks as needed.
• Read and interpret blueprints, technical data, and O&M manuals.
• Recognize and resolve potential property hazards.
• Use hand tools, power tools, battery-powered tools, and other relevant job tools.
• Work with ladders, scaffolding, lifts, dust masks, and in confined or restricted spaces.
• Address guest needs through positive interactions and resolution.
• Adhere to CFI/Westgate Resorts policies and procedures and maintain professional appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access to earnings.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Loyalty program with discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current team member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED