Engineering Manager- Cloud Operations- Fedramp

Cisco•Minneapolis, MN

About The Position

The Engineering Manager of Cloud Operations leads a team of Cloud Engineers, DevOps Engineers, Infrastructure Operations Engineers, and Systems Administrators supporting Webex Contact Center FedRAMP services for U.S. government customers. The role oversees operations and maintenance of cloud-based, hybrid, and data centre infrastructure, supports troubleshooting and performance optimization, and promotes reliable, continuously improving operations. The manager mentors team members, supports their career development, and fosters a culture focused on reliability and continuous improvement. The role works with platform, security, compliance, and application teams to address complex infrastructure problems and align priorities. It champions automation and infrastructure-as-code to reduce manual work and improve deployment and operational workflows, while encouraging modern DevOps and cloud operations practices. The manager also helps establish clear incident communications and keeps stakeholders informed about system status and technical updates. This work supports secure, reliable services in a regulated, high-visibility environment and requires U.S. citizenship and work on U.S. soil.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field and 8 years of relevant cloud operations or DevOps engineering experience, including 3 or more years in a team lead or supervisory role; or a master’s degree and 6 years of experience, including 2 or more years in a leadership capacity.
At least 2 years of experience leading or supervising technical teams, including mentoring and performance management.
Experience operating production cloud or hybrid environments and leading incident response, root-cause analysis, and corrective actions in a 24x7 setting.
Experience with automation and infrastructure-as-code for infrastructure deployments and operational workflows, such as Terraform or comparable tooling.
Experience working with security or compliance teams to support FedRAMP, NIST 800-53, and/or SOC 2-aligned environments.
Must be a U.S. citizen and perform the work on U.S. soil.

Nice To Haves

Experience directly leading multidisciplinary cloud teams, such as cloud infrastructure, DevOps, platform, or SRE specialists, including mentoring and performance management.
Experience operating AWS infrastructure, including Kubernetes, CI/CD pipelines, and infrastructure-as-code solutions.
Hands-on experience with Terraform, Jenkins, Git, Python, shell scripting, or comparable automation technologies.
Knowledge of FedRAMP continuous monitoring and related security and compliance practices, including vulnerability remediation, audit evidence, incident reporting, and maintaining an authorized system boundary.
Experience owning operational readiness and high-severity processes, including on-call rotation management with tools such as PagerDuty, and defining runbooks, monitoring, support models, and onboarding standards.

Responsibilities

Lead, mentor, and support a team of Cloud Engineers, DevOps Engineers, Infrastructure Operations Engineers, and Systems Administrators.
Support team members’ growth, career development, and performance management.
Oversee the operation and maintenance of cloud-based, hybrid, and data centre infrastructure.
Work with the team to troubleshoot issues, optimize performance, and maintain reliable systems.
Collaborate with platform, security, compliance, and application teams to solve infrastructure problems and align priorities.
Promote automation and infrastructure-as-code to reduce manual operational work and streamline deployment and operational workflows.
Encourage adoption of modern DevOps and cloud operations best practices.
Support incident communications and keep stakeholders informed about system status and technical updates.
Lead incident response, root-cause analysis, and corrective actions in production environments.
Support operational readiness, high-severity processes, and FedRAMP-related security and compliance practices.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
Paid personal wellness days
Flexible vacation time off for eligible exempt employees
Paid vacation for non-exempt employees
Sick time off
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales employees
Employees may be eligible for Cisco restricted stock units