Engineering Manager - SRE & Platform

Nordhealth

3d•Remote

About The Position

Nordhealth is a leading provider of cloud-based Practice Information Management Software (PIMS) for veterinary and therapy professionals. The company has experienced significant growth and is expanding its customer base globally. Nordhealth Therapy is unifying several regional PMS brands onto a single platform. As the Engineering Manager for Platform Engineering, you will be responsible for the platform that supports engineering and product development, including cloud and hybrid infrastructure, security, and tooling. This is a hands-on role where you will manage a team of 6-8 engineers, make architectural decisions, review infrastructure code, participate in on-call duties, and oversee production operations. The role focuses on setting direction, removing obstacles, and enabling engineers to make good decisions.

Requirements

Experience as both an engineer and a people manager, or have been a staff engineer mentoring people — you've done both and do both well
Hands-on platform engineering or DevOps experience at production scale: CI/CD, cloud services, monitoring, infrastructure-as-code
Experience owning reliability in production: on-call, incident response, SLO management
Experience improving developer experience — internal tooling, self-service platforms, or paved paths
3+ years managing engineers directly, with full ownership of hiring, performance, and career development
A collaborative working style — you build trust through partnership, not control

Nice To Haves

Experience with network engineering and DNS administration
Experience with feature flag based deployments
Security engineering background: vulnerability management, framework/dependency upgrade programs
Previous engagements in regulated industries

Responsibilities

Design, build, and operate infrastructure across cloud and hybrid environments: networking, infrastructure-as-code, containerization, and cost management
Own code deployment pipelines and automation, including feature flag systems and progressive delivery
Define and maintain monitoring standards: logging, metrics, and alerting
Set service levels, lead incident response and management
Participate in 24/7 on-call duties as an engineer
Own the platform's security framework: vulnerability management, patching, and framework/dependency upgrades
Ensure adherence to compliance programs: audit logging, data residency, access controls
Shape developer experience — internal tooling, self-service workflows, and paved paths that let engineers ship faster and safely
Partner with software engineering and product — surface constraints early, align on priorities, keep delivery moving
Own hiring for your team: justify role needs, run and calibrate interviews, and make the final call on offers
Run a real performance review cycle: set clear expectations, give regular feedback, and deliver formal reviews with full ownership of ratings and outcomes, including managing underperformance when needed
Build career development paths for each engineer — growth plans, promotion cases, and mentorship tailored to where they want to go
Give your engineers ownership over their domains and the autonomy to make decisions