Engineering Manager - Software Quality Assurance

HPE•Aguadilla, PR

3d•Hybrid

About The Position

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Are you passionate about delivering high-quality, cutting-edge technology while driving customer satisfaction and operational excellence? Hewlett-Packard Enterprise company is seeking a Software Quality Assurance Engineering Manager to lead the EX System Testing Team. This role is critical to ensure the reliability, performance, and scalability of HPE Networking EX Switch platform. As the leader of this team, you’ll work at the intersection of engineering innovation and customer advocacy, managing hardware and software quality assurance efforts while driving improvements that directly impact customer outcomes. If you thrive in a fast-paced, high-stakes environment and are ready to make a significant impact on next-generation switching platforms for AI-enabled hyperscale and enterprise data centers, we want to hear from you! Management Level Definition: Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, Computer Science & Engineering, or a related field.
Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
Proven experience in quality assurance, hardware/software testing, preferably in the networking or data center industry.
Strong knowledge of software and hardware testing and validation processes, preferably in the networking industry or data center industry.
Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration.
Experience with automated testing frameworks, tools, and methodologies.
Experience with networking technologies.
Strong leadership skills, including coaching, team-building, and conflict resolution.
Advanced project management skills including time and risk management, resource prioritization, and project structuring.
Strong multi-tasking and prioritization skills.
Strong analytical and problem solving skills.
Proven ability to manage high-pressure, high-stakes customer escalations with a focus on timely resolution and stakeholder communication.
Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
Strong relationship management skills to partner with internal and external stakeholders and influence outcomes effectively.
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
Strong understanding of market trends, customer needs, and business drivers in the networking and data center industry.
Ability to align quality assurance and escalation priorities with organizational goals to drive customer satisfaction and business success.
Good understanding of the company's policies and processes.

Nice To Haves

May have advanced university degree.

Responsibilities

Lead and manage the Software Quality Assurance team to ensure product quality and customer satisfaction.
Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively.
Foster a culture of continuous improvement, innovation, and collaboration within the team.
Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware).
Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability.
Collaborate with engineering teams to validate designs and ensure hardware/software compatibility.
Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions.
Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues.
Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents.
Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations.
Collaborate with program managers, marketing, supply chain, and engineering teams to align QA efforts with product development roadmaps and customer needs.
Maintain strong relationships with outsourced partners and suppliers, setting expectations for quality and deliverables.
Identify opportunities for process optimization and implement best practices to enhance QA efficiency and effectiveness.
Leverage AI and automation tools and frameworks to improve testing coverage and speed.
Drive cost reduction initiatives while maintaining high-quality standards.
Recruit, mentor, and develop a high-performing QA engineering team, fostering a culture of technical excellence and customer focus.
Provide performance management, coaching, and career development for team members.
Promote organization-wide performance standards and best practices to support ongoing team and process development.