Engineering Manager - Software Quality Assurance

Hewlett Packard Enterprise • Aguadilla, PR

2d • Hybrid

About The Position

Hewlett-Packard Enterprise company is seeking a Software Quality Assurance Engineering Manager to lead the EX System Testing Team. This role is critical to ensure the reliability, performance, and scalability of HPE Networking EX Switch platform. As the leader of this team, you’ll work at the intersection of engineering innovation and customer advocacy, managing hardware and software quality assurance efforts while driving improvements that directly impact customer outcomes. If you thrive in a fast-paced, high-stakes environment and are ready to make a significant impact on next-generation switching platforms for AI-enabled hyperscale and enterprise data centers, we want to hear from you!

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, Computer Science & Engineering, or a related field.
• Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
• Proven experience in quality assurance, hardware/software testing, preferably in the networking or data center industry.
• Strong knowledge of software and hardware testing and validation processes, preferably in the networking industry or data center industry.
• Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration.
• Experience with automated testing frameworks, tools, and methodologies.
• Experience with networking technologies.
• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Strong multi-tasking and prioritization skills.
• Strong analytical and problem solving skills.
• Proven ability to manage high-pressure, high-stakes customer escalations with a focus on timely resolution and stakeholder communication.
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
• Strong relationship management skills to partner with internal and external stakeholders and influence outcomes effectively.
• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
• Strong understanding of market trends, customer needs, and business drivers in the networking and data center industry.
• Ability to align quality assurance and escalation priorities with organizational goals to drive customer satisfaction and business success.
• Good understanding of the company's policies and processes.

Nice To Haves

• May have advanced university degree.

Responsibilities

• Lead and manage the Software Quality Assurance team to ensure product quality and customer satisfaction.
• Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively.
• Foster a culture of continuous improvement, innovation, and collaboration within the team.
• Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware).
• Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability.
• Collaborate with engineering teams to validate designs and ensure hardware/software compatibility.
• Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions.
• Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues.
• Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents.
• Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations.
• Collaborate with program managers, marketing, supply chain, and engineering teams to align QA efforts with product development roadmaps and customer needs.
• Maintain strong relationships with outsourced partners and suppliers, setting expectations for quality and deliverables.
• Identify opportunities for process optimization and implement best practices to enhance QA efficiency and effectiveness.
• Leverage AI and automation tools and frameworks to improve testing coverage and speed.
• Drive cost reduction initiatives while maintaining high-quality standards.
• Recruit, mentor, and develop a high-performing QA engineering team, fostering a culture of technical excellence and customer focus.
• Provide performance management, coaching, and career development for team members.
• Promote organization-wide performance standards and best practices to support ongoing team and process development.

Benefits

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager