Engineering Manager, Shop Management System

Genuine Parts Company•Jacksonville, FL

6d•Hybrid

About The Position

Genuine Parts Company (GPC) is seeking an Engineering Manager to lead the architecture and development of its next-generation Shop Management System and Commerce platforms. This leadership role is crucial for modernizing one of the world's largest automotive and industrial replacement parts operations. The position offers the opportunity to leverage AI, data science, and advanced analytics to enhance shop operations and customer outcomes. The ideal candidate will be a hands-on technologist with a deep understanding of modern technology stacks and agile delivery, a focus on customer experience, and a proven ability to modernize legacy supply chain technologies at scale. This role requires strong collaboration skills with internal stakeholders and external vendors, exceptional relationship-building abilities, organizational savvy, high-level communication and presentation skills, and the capacity to attract, retain, and develop engineering talent.

Requirements

Bachelor’s degree in Engineering or equivalent experience.
8+ years of experience in software engineering delivery, including 2+ years in an engineering leadership role.
Proven success leading cross-functional delivery of enterprise-grade, customer-facing SaaS, commerce, retail, or business-management platforms.
Strong understanding of automotive aftermarket, repair-shop operations, point-of-sale, service management, or comparable workflow-intensive domains is preferred.
Experience designing and operating distributed systems using modern application architectures, APIs, microservices, events, and cloud services.
Experience with one or more major cloud platforms such as Google Cloud Platform, AWS, or Azure.
Solid understanding of transactional data, SQL and NoSQL databases, data modeling, data quality, security, privacy, and lifecycle management.
Experience integrating with commerce, catalog, inventory, pricing, payments, identity, messaging, accounting, CRM, or third-party partner platforms.
Demonstrated ability to improve reliability, performance, observability, quality automation, deployment practices, and production support.
Ability to communicate complex technical topics, options, risks, and recommendations to audiences at all levels.
Strong planning and prioritization skills, with the ability to manage multiple initiatives and make clear tradeoffs across scope, time, quality, and risk.
Demonstrated ability to attract, retain, coach, and grow engineering talent while creating an accountable and collaborative team culture.

Nice To Haves

Strong understanding of automotive aftermarket, repair-shop operations, point-of-sale, service management, or comparable workflow-intensive domains.

Responsibilities

Own the engineering strategy, technical roadmap, delivery, and ongoing support for the Shop Management System and its supporting services.
Partner with Product and business leaders to translate shop-owner and technician needs into clear, prioritized, and measurable platform capabilities.
Lead the design and delivery of end-to-end shop workflows, including customer and vehicle records, appointments, estimates, inspections, repair orders, parts and labor, invoicing, payments, and reporting.
Drive integration with NAPA commerce, catalog, pricing, availability, ordering, payments, identity, communications, and third-party shop ecosystem partners.
Provide technical direction for modern, secure, cloud-based, API-first, event-driven, and highly available solutions.
Ensure engineering quality through architecture reviews, automated testing, observability, performance engineering, release controls, and production readiness practices.
Be accountable for platform reliability, incident response, root-cause analysis, problem management, service levels, and continuous operational improvement.
Simplify legacy architecture, reduce technical debt and total cost of ownership, and establish a pragmatic modernization path without disrupting shop operations.
Use customer feedback, product analytics, operational metrics, and experimentation to improve adoption, usability, performance, and business outcomes.
Recruit, coach, and develop a high-performing team of engineers; set clear expectations and foster ownership, inclusion, learning, and continuous improvement.
Plan capacity, manage dependencies and delivery risks, and communicate status, tradeoffs, and decisions clearly to technical and business stakeholders.
Manage vendor and partner delivery where applicable, including technical alignment, integration quality, security, performance, and contractual outcomes.
Other duties as assigned.