Engineering Manager - Servicing & Fulfillment

Jobgether

3d

About The Position

This role provides the opportunity to lead a high-performing engineering team responsible for post-purchase customer experiences, including claims servicing, refunds, exchanges, and fulfillment workflows. You will drive technical strategy, operational excellence, and AI adoption while collaborating closely with Product, Design, and Operations teams to deliver scalable, reliable, and high-quality systems. The position requires mentoring engineers, establishing engineering best practices, and ensuring smooth delivery of complex projects in a fast-paced, AI-driven environment. You will define roadmaps, manage cross-functional stakeholders, and continuously optimize processes to improve developer velocity and product quality. Success in this role directly impacts customer satisfaction, operational efficiency, and the scalability of post-purchase services. This position combines leadership, technical oversight, and strategic innovation in a collaborative and dynamic setting.

Requirements

• 10+ years of experience in software development, building and operating high-volume transactional systems.
• 3+ years in an engineering leadership role, managing teams and owning delivery.
• Expertise in service-oriented and microservice architectures, including event-driven systems with a focus on reliability, observability, and data integrity.
• Experience with cloud-native and serverless architectures, infrastructure as code, and preferably AWS technologies (Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar).
• Proven ability to collaborate with Product, Design, and Operations to ship impactful features.
• Track record of building, growing, and mentoring high-performing engineering teams.
• Familiarity with AI/LLM tools and experience applying AI to operational or customer-facing workflows.
• Strong cross-functional collaboration skills and excellent interpersonal and communication abilities.
• Experience fostering a culture of quality, operational excellence, and proactive leadership in complex systems.
• Comfortable leading remote teams across multiple locations and time zones.

Responsibilities

• Lead, mentor, and develop a team of engineers, fostering career growth and high engagement.
• Provide technical guidance and architectural oversight for event-driven, service-oriented systems powering post-purchase flows.
• Partner with Product, Design, and Operations to define roadmaps and translate business requirements into technical specifications.
• Own end-to-end delivery of complex features and projects, ensuring predictable shipping cadence, quality, and operational impact.
• Cultivate a collaborative, high-trust culture with strong ownership over system reliability, usability, and AI adoption.
• Drive operational excellence, including incident response, monitoring, alerting, and automated testing.
• Continuously optimize engineering processes, workflows, and CI/CD pipelines to increase efficiency and quality.
• Serve as the primary liaison with stakeholders, managing expectations on timelines, risks, tradeoffs, and capacity.

Benefits

• Competitive salary range of $166,500–$193,500 per year.
• Stock options in a fast-growing startup environment.
• Comprehensive medical, dental, and vision benefits.
• Generous and flexible paid time off policy.
• 401(k) plan with financial guidance.
• Collaborative, inclusive, and supportive team environment.
• Opportunities for career growth, professional development, and AI-driven innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed