Fulfillment Manager

Ceresti Health•Norwell, MA

6d•Onsite

About The Position

The Fulfillment Manager is the onsite owner of all fulfillment operations, accountable for planning, coordinating, and overseeing tablet provisioning, shipping, and inventory management. This role sets daily priorities, manages people and process, and ensures fulfillment operations scale in a controlled, reliable way as volume increases.

Requirements

Experience managing operations, fulfillment, logistics, or device provisioning teams
Proven ability to lead people and manage day-to-day execution
Strong organizational and prioritization skills
Comfortable operating in a fast-changing environment with incomplete systems
Clear communicator with a bias toward accountability and follow-through

Responsibilities

Own end-to-end fulfillment performance, including daily throughput, accuracy, and on-time shipping
Set daily and weekly fulfillment plans based on incoming demand and capacity
Monitor work in progress and proactively address bottlenecks or delays
Manage and direct fulfillment staff and temporary resources
Assign work, set expectations, and ensure processes are followed consistently
Train new team members and reinforce standard operating procedures
Serve as the first point of escalation for fulfillment issues
Establish, document, and maintain fulfillment workflows and SOPs
Ensure inventory tracking is accurate and auditable at all times
Implement basic operational controls to prevent errors, rework, or loss
Partner with leadership and technical teams on process improvement and automation
Oversee tablet, accessory, and supply inventory levels
Ensure timely and accurate shipment of devices
Identify and resolve shipping exceptions and discrepancies
Provide regular updates to leadership on fulfillment status, risks, and capacity
Flag constraints early and recommend adjustments to demand or staffing
Represent fulfillment in cross-functional conversations with enrollment, engagement, and IT