Engineering Manager, Service Platform

Instacart

2d•CA$196,000 - CA$207,000•Remote

About The Position

As the Engineering Manager for the Service Platform team, you will lead the group responsible for Instacart’s core deployment and release engineering systems, including our canary infrastructure and end‑to‑end deployment tooling. This platform is foundational to the reliability of every service at Instacart, and your work will directly shape how developers safely, confidently, and efficiently ship code. You will partner closely with product, infrastructure, and service teams to define and evolve a platform that enables fast iteration without compromising reliability. We are looking for a product-focused engineering manager with a strong interest in developer experience and internal tools, who can guide the team in building intuitive, scalable, and highly resilient systems. You will set the vision, drive execution, and ensure that Instacart engineers have world‑class tools to deploy, validate, and monitor their services. At Instacart, the Service Platform team is a critical enabler for every engineering organization across the company. From owning our deployment pipeline and canary systems to defining the tooling that powers safe, reliable service delivery, our team ensures that developers can ship with confidence. We take pride in deep ownership, a strong product mindset, and a highly collaborative culture. You will work closely with experienced engineers and leaders across Instacart to drive key reliability and platform initiatives end to end. Our work directly shapes the stability, velocity, and success of Instacart’s overall platform.

Requirements

Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
2+ years of experience of leading and managing people with an emphasis on getting deep into details on designing, analyzing, and troubleshooting large-scale distributed systems.
7+ years of experience with software development in one or more programming languages
Proven track record of launching and shipping high-impact products; bonus points for internal, developer facing products.
Strong proficiency in maintaining high standards for production services

Nice To Haves

Strong communication skills and ability to contextualize problems across various audiences
Skilled at navigating ambiguity and involving the right stakeholders to address issues efficiently
Experience building and shipping products to users
Expertise building platforms and high scale infrastructure
Visionary thinker capable of generating transformative ideas

Responsibilities

Lead the group responsible for Instacart’s core deployment and release engineering systems, including canary infrastructure and end‑to‑end deployment tooling.
Partner closely with product, infrastructure, and service teams to define and evolve a platform that enables fast iteration without compromising reliability.
Set the vision, drive execution, and ensure that Instacart engineers have world‑class tools to deploy, validate, and monitor their services.
Own the deployment pipeline and canary systems.
Define the tooling that powers safe, reliable service delivery.
Drive key reliability and platform initiatives end to end.
Lead both product and critical reliability systems like Temporal/Canary/Deployments.
Articulate and convey priorities and balance constant needs around the organization.
Manage cross-cutting stakeholder relationships, prioritizing customer needs first.
Navigate ambiguous, hairy, and technical problem spaces and fully understand deployment infra end to end.
Lead by example and demonstrate a strong incident triaging mindset.
Jump into domains, languages, and problem areas that might be new and unfamiliar.