Engineering Manager, Service Desk and Managed Services
About The Position
Service Desk and Managed Services Manager Job Opportunity Step Into a Leadership Role Where Your Impact Drives Success! Are you ready to lead, inspire, and make a real difference every day? Join us as a Service Desk and Managed Services Manager and become part of a team where your ideas drive innovation and your leadership powers results. At our company, we don’t just solve problems—we set new standards in customer experience and technology excellence. Company Culture & Mission We believe in collaboration, growth, and celebrating wins together. Our mission is to deliver world-class managed services that empower clients while supporting our employees’ technical and professional development. With a focus on transparency, teamwork, and continuous learning, our workplace is driven by respect, recognition, and the pursuit of excellence. If you’re a quick starter who thrives on high follow-through and loves to see your team succeed, you’ll feel right at home. A Day in the Life As the Service Desk and Managed Services Manager, you’ll own operational workflows and drive consistency across every ticket and interaction. Your day starts by connecting with your teams, reviewing service health, and planning improvements. You'll bridge gaps between Service Desk, Managed Services, Security, and Leadership, ensuring technical risks and trends are clearly communicated. From mentoring engineers to refining procedures and collaborating on strategic initiatives, every day brings new challenges and opportunities to shine.
Requirements
- Strong background in IT engineering, support, or managed services.
- Proven success handling complex escalations across systems, networks, and endpoints.
- Experience mentoring or leading engineers—formally or informally.
- Outstanding communication and organizational skills.
- Clear interest in management and driving operational excellence.
Nice To Haves
- Relevant certifications (ITIL, CompTIA, or similar) a plus.
Responsibilities
- Lead operational & process ownership for Service Desk and Managed Services.
- Define, maintain, and improve procedures, runbooks, and escalation paths.
- Enhance ticket handling, documentation, and client communication.
- Partner with leadership to boost efficiency, service quality, and scalability.
- Facilitate cross-team collaboration and communicate improvement opportunities.
- Drive technical and professional growth of engineering teams.
Benefits
- Full-time position with competitive salary
- Comprehensive health, vision, and dental insurance
- Generous paid time off
- Opportunities for growth, learning, and advancement
- Dynamic, supportive, and high-performing team environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
