Managed Services Intern

CyrusOne Management Services•Wappingers Falls, NY

30d•Onsite

About The Position

The Managed Services Intern will support a data-center–based Managed Service Provider (MSP) that delivers Infrastructure-as-a-Service (IaaS) solutions to external clients. This role provides hands-on exposure to enterprise infrastructure, data center operations, and managed services in a security-focused environment. The intern will work alongside experienced engineers and operations staff to assist with monitoring, documentation, client support activities, and day-to-day infrastructure operations.

Requirements

Currently pursuing a Bachelor’s or Master’s degree in information technology, Computer Science, Data Science, Engineering, or a related field
Basic understanding of computer systems, networking concepts, and operating systems (Windows and/or Linux)
Strong analytical and problem-solving skills, with keen attention to detail and willingness to follow documented procedures
Excellent communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
Detail-oriented with strong organizational skills, capable of managing multiple tasks and projects simultaneously.
Ability to maintain confidentiality and adhere to security and compliance policies
Must be able to work on-site in a data center or operations environment as required

Nice To Haves

Familiarity with virtualization platforms (VMware, Hyper-V, or similar)
Basic knowledge of cloud or IaaS concepts
Exposure to data center environments, IT support, or managed services
Interest in infrastructure, systems administration, or cloud engineering careers

Responsibilities

Documentation of client hardware inventory
Review / Update of client runbooks
Review and update client datacenter rack diagrams
Maintain spare parts inventory
Monitoring client data center infrastructure, including servers, storage, and virtualization platforms
Support routine operational tasks such as system health checks, backup verification, and capacity reporting
Participate in incident response activities, assisting senior staff with troubleshooting and ticket updates
Assist with provisioning and de-provisioning of infrastructure resources under direct supervision
Collaborate with internal teams to gather information for client reports and status updates
Perform other technical or administrative tasks as assigned to support managed services operations