Engineering Manager, Salesforce

Charlie Health•New York, NY

27d•$185,000 - $265,000•Hybrid

About The Position

Charlie Health delivers high-acuity virtual behavioral care at national scale. Our Admissions, Outreach, Finance, Clinical, and Operations teams rely on Salesforce to guide patients through life-saving treatment. Salesforce is the operational backbone behind their work. It powers how families are onboarded, how referrals move through the system, and how teams coordinate care every day. As Engineering Manager, Salesforce, you’ll lead the team responsible for building and sustaining this mission-critical platform. You’ll shape how we plan, deliver, and support Salesforce at scale, ensuring the system stays reliable as demand, data, and complexity continue to grow. Your work will help Admissions process referrals faster, give Outreach teams clearer visibility into families who need support, and keep our operational systems connected and efficient. The systems you guide will simplify complex workflows, improve reliability across departments, and help us deliver care with greater speed and consistency. If you want to lead a team at the center of Charlie Health’s growth and shape a platform that enables staff across the organization to serve clients more effectively, this role is for you.

Requirements

7+ years of experience working on or managing complex Salesforce implementations in high-growth environments
2+ years of people management experience leading technical teams
Strong understanding of Salesforce architecture, integrations, and platform capabilities
Experience partnering closely with technical leads, product managers, and cross-functional stakeholders
Ability to manage ambiguity, prioritize competing demands, and drive iterative delivery
Demonstrated success leading teams through complex roadmap execution and platform-scale challenges
Excellent communication, organization, and stakeholder management skills
Charlie Health does not provide visa sponsorship.

Responsibilities

Lead and manage the Salesforce engineering team, including admins and engineers, with a focus on delivery, reliability, and continuous improvement
Partner with Product, Engineering, and operational leaders to define priorities and deliver scalable Salesforce solutions
Ensure stability and performance of the Salesforce platform as usage and complexity grow
Oversee planning, execution, and cross-functional alignment for all Salesforce initiatives
Shape architectural direction and key technical decisions, supported by senior technical contributors for detailed design and implementation.
Develop, coach, and support the growth of the Salesforce team as it expands
Establish processes that improve predictability, quality, and collaboration across the team
Drive quarterly planning and roadmap discussions in partnership with Product and business stakeholders