Director, Software Engineering (Salesforce)

Travelers-posted 5 days ago

Full-time • Director

Hartford, CT

5,001-10,000 employees

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Travelers is seeking a Director of Software Engineering (Salesforce) to join our Personal Insurance organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership, while leading a team of SWE. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

Provide Salesforce Service Cloud & FSC Insurance Expertise: Engineer enterprise-scale insurance data models using out of the box Financial Services Cloud capabilities
Design complex case hierarchies for multi-line property casualty insurance products (auto, home, etc) with proper case routing and escalation workflows
Lead implementation of advanced Omni-Channel configurations including queue-based routing, skills-based routing, and capacity models for various types of work
Advanced Integration Patterns: Engineer integration architecture connecting core insurance systems using Salesforce capabilities such as Salesforce Connect, Data Cloud, APIs and platform events
Design platform event architectures for real-time policy changes, claims updates, and regulatory notifications
Architect Change Data Capture strategies for maintaining data consistency across insurance system landscapes
Lead API strategy including REST, GraphQL, and composite API patterns for complex insurance workflows
Oversee Salesforce Connect implementations for real-time access to legacy insurance systems without data replication
Follow enterprise event bus patterns using Platform Events for insurance business processes
Architect publish-subscribe patterns for policy lifecycle events
Leadership & Strategic Vision: Participate and enforce governance frameworks for FSC including, leaning into out of the box and supporting customizations and extensions where necessary.
Lead evaluation and implementation of Agentforce capabilities for automated servicing and operations
Mentor teams on out of the box capabilities minimizing platform customization while meeting business objectives and exceeding target key results.
Lead a team of Software engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors.
Direct complex design, development, analysis, configuration, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementation based on user or system specifications for impactful and high-visibility tasks.
Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
Seek opportunities where technology can be utilized to improve the business and provide more efficient processes.
Apply knowledge of current industry trends and techniques to formulate solutions for software engineering problems.
Perform other duties as assigned.
Perform other duties as assigned.

Bachelor's degree in Computer Science or a related field, or its equivalent in work experience.
Three years of programming/development experience.

5 years of related experience; including insurance / financial services industry experience.
Demonstrated experience implementing current technology trends and techniques (e.g., cloud-based solutions leveraging microservices).
Interprets internal/ external business challenges and recommends best practices to improve SDLC processes.
Delivery - Advanced delivery skills including the ability to determine the software design strategy and methodology to be used for efforts, use automated tests, analysis, and informed feedback loops to ensure the quality and production readiness of work before release, monitor the health of work efforts and that of adjacent systems.
Domain Expertise - Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
Problem Solving - Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize. Also adept at making decisions that involve a significant number of factors with broad implications.
Communication - Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, collaborate effectively with teammates and others regardless of role, quickly extract core issues from discussions and meetings, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard; an attentive and empathetic listener.
Leadership - Advanced leadership skills with the ability to take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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