Engineering Manager, Rapid Response Assignment - US

VulnCheck • Austin, MA

6d • Remote

About The Position

We’re looking for an Engineering Manager to lead our Rapid Response organization - regionally-based teams in the US, UK, and APAC that keep our customers unblocked around the clock. You’ll manage engineering teams of senior ICs directly, set the technical and operational bar for the group, and make sure work is prioritized correctly across a demanding mix of urgent and long-term needs.
This team sits at the intersection of Engineering, Customer Success, and Sales. Your teams handle urgent pre-sales requests, urgent customer issues, and other customer-driven feature requests, alongside the backend maintenance and integration work that keeps the platform stable. You’ll need to be equally comfortable setting engineering standards, coaching engineers, and triaging competing priorities across time zones. This is a 100% remote role, with preference for candidates located in Massachusetts, Maryland, or Greater Austin TX.

Requirements

• 5+ years of experience managing software engineers, ideally across distributed or multi-region teams
• Experience in cybersecurity, vulnerability management, or threat intelligence
• Prior experience as a senior or staff software engineer, with credibility to engage in technical discussions and unblock your team
• Experience managing customer-facing, support, sustaining, or reliability engineering teams
• Proven ability to prioritize and sequence competing demands—urgent customer issues, pre-sales asks, and longer-term maintenance work
• Experience managing teams across multiple time zones and regions, with strong async communication habits
• Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred)
• A customer-obsessed mindset and a track record of turning technical challenges into strong customer outcomes
• Excellent communication skills, with the ability to work effectively with customers, Sales, Customer Success, and other Engineering teams

Nice To Haves

• Experience working with data pipelines, ETL systems, or high-volume data processing is a plus
• Prior experience managing a customer reliability, sustaining, support, or escalation engineering function
• Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
• Experience supporting pre-sales or deal-critical technical requests
• Background in high-growth or startup environments

Responsibilities

• Manage and grow engineering teams based in the US, UK, and APAC, providing hands-on people leadership, coaching, and career development
• Set priorities across urgent pre-sales requests, urgent customer issues, customer feature requests, and backend maintenance/integration work, balancing reactive and proactive work
• Ensure continuous, follow-the-sun coverage for urgent customer and pre-sales needs across time zones
• Partner closely with Customer Success and Sales leadership to understand customer and deal-critical needs and translate them into engineering plans
• Partner with Product and other Engineering teams to ensure customer-driven work is integrated into the broader platform roadmap
• Own the team's engineering quality bar, including code quality, root-cause practices, and long-term fixes over one-off patches
• Drive hiring, onboarding, and performance management across all three regional teams
• Establish and refine on-call, escalation, and incident response processes for the team
• Report on team health, throughput, and customer outcomes to engineering and company leadership
• Remove blockers for your teams and stay close enough to the technical work to make credible calls under pressure

Benefits

• Generous, flexible time off
• Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote-friendly environment with flexibility
• Support for home office costs (phone & internet)
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed