Engineering Manager - Growth + Onboarding
About The Position
Pivotal Health is seeking a hands-on Engineering Manager to lead the Growth & Onboarding team. This team is responsible for the systems and experiences at the beginning of the customer lifecycle, including onboarding flows, customization tooling, benchmarking tools, and sales/marketing support surfaces. This is a high-visibility role with significant cross-functional collaboration with product, sales, and marketing. The role involves building a new team from the ground up and requires strong customer experience instincts, leadership of backend and full-stack engineers, and the ability to define team operations. It's a player-coach role where the manager will contribute code, drive delivery, and improve engineering quality while also developing the team and fostering a product-engineering mindset.
Requirements
- Bachelor's degree in STEM preferred; additional experience in lieu of a degree is also accepted
- 6+ years of professional software engineering experience, including recent hands-on backend work
- 2+ years of experience managing and developing engineers
- Experience standing up or significantly shaping a new team or function, not just inheriting an established one
- Strong product orientation with a genuine interest in customer-facing tooling and the earliest stages of the customer lifecycle
- Comfortable partnering directly with sales, marketing, and product, not just engineering stakeholders
- Experience leading teams with a mix of backend and full-stack engineers
- Experience working in product-driven environments with close Product partnership
- Strong technical judgment with a bias toward pragmatic, shippable solutions
- Able to balance near-term delivery with longer-term technical health
- Clear communicator who builds trust across Engineering, Product, and go-to-market partners
- Thrives in early-stage or scaling environments where structure is evolving
Nice To Haves
- Hands-on experience with onboarding systems, activation funnels, customization tooling, or growth-oriented product engineering
- Familiarity with sales or marketing support tooling, benchmarking tools, or customer-facing operational workflows
- Experience at a Series A or early-stage startup where priorities evolve quickly and leaders wear multiple hats
- Background in FinTech, HealthTech, or another highly regulated industry
- Familiarity with Python a plus
Responsibilities
- Stand up and shape a new team: Help define how the Growth & Onboarding function operates (hiring, rituals, ways of working, and engineering culture) as the team gets staffed and ramps up.
- Lead as a player–coach: Contribute code, perform design reviews and PRs, and guide technical strategy while supporting the growth and effectiveness of the team.
- Own the Growth & Onboarding surface: Take end-to-end engineering ownership of the systems that onboard new providers, power customization workflows, support benchmarking, and enable the sales and marketing motions that drive Pivotal's growth.
- Partner cross-functionally with product, sales, and marketing: This team is a key customer touchpoint. You'll collaborate closely with stakeholders across functions to understand what providers need earliest in the lifecycle and translate that into engineering execution.
- Guide customer-facing engineering: Bring a strong sense of customer experience to a team building high-visibility, provider-facing workflows. Help the team make good tradeoffs that serve both the customer and the business.
- Drive execution and delivery: Own the engineering side of delivery (sprint planning, standups, retros, prioritization) ensuring the team ships consistently and learns from each cycle.
- Translate ambiguity into clarity: Take loosely defined problems and break them down into clear, achievable work with well-understood tradeoffs and success criteria.
- Build lightweight process and rituals: Establish and evolve team workflows that improve focus and predictability without unnecessary ceremony.
- Support and grow engineers: Coach engineers on execution, communication, and ownership across both IC and managerial tracks.
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Opportunities for company-wide connection and events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
