Engineering Manager, Engineering Productivity & Cloud Infrastructure

Ryder • San Francisco, CA

20h • Hybrid

About The Position

This role involves leading and developing a team of engineers focused on Engineering Productivity and Cloud Infrastructure. The manager will be responsible for setting the team's roadmap and strategy, driving execution, and providing technical leadership. The position emphasizes an 'Engineering-as-a-Product' approach, focusing on self-service tooling and measurable outcomes to improve overall engineering velocity and efficiency within a B2B SaaS or enterprise environment.

Requirements

• 8+ years of engineering experience, including 4+ years directly managing software / infra / devops / SRE engineers.
• Track record managing teams of 2–8 direct reports, including hiring, growing, and developing technical talent.
• Has owned a multi-quarter technical roadmap for an infrastructure, platform, devex, or SRE function in a high-growth environment.
• Strong technical foundation: cloud infrastructure (AWS), Kubernetes, CI/CD, observability tooling (Grafana / Prometheus / Sentry / DataDog), Python, and Infrastructure-as-Code (Pulumi / Terraform), Enterprise security experience.
• Demonstrated ability to lead a team that delivers reliably across quarters, with predictable velocity and clear stakeholder communication.
• Comfortable communicating technical strategy and tradeoffs to executive stakeholders.
• Experience operating in B2B SaaS or enterprise environments where reliability, scale, and customer SLAs matter.

Nice To Haves

• Background scaling EngProd / Developer Experience / Platform / SRE functions from small-but-scrappy to a durable, high leverage engineering org.
• Experience working inside a startup-within-an-enterprise (e.g. an acquired startup operating inside a Fortune 500).
• Experience in logistics, supply chain, or freight technology.
• Background in test infrastructure, deployment automation, or production reliability initiatives that measurably improved org-wide engineering velocity.
• Familiarity with Baton's tech stack: Python, FastAPI, GraphQL, Flink, Materialize, Debezium, Kafka, Pulumi, GitHub Actions.

Responsibilities

• Lead, mentor, and grow a team of high performing engineers.
• Run performance reviews, calibration, career-path conversations, and PD chats.
• Set and hold a high bar for the team.
• Own hiring for the pod — partner with recruiting on sourcing, calibration, and closing top devops / platform / infra talent.
• Build a culture of ownership, customer-empathy (engineering is your customer), and continuous improvement.
• Own the EngProd 12–18 month roadmap.
• Translate company-level OKRs into a prioritized backlog of investments.
• Build a structured intake and prioritization process across pods, treating other engineering teams as customers with real needs and real tradeoffs.
• Drive Engineering-as-a-Product thinking — every initiative should have a clear customer (another pod), a measurable outcome, and a leverage story that compounds across multiple pods.
• Champion paved-road tooling and self-service over bespoke, one-off solutions — make the right way the easy way.
• Champion measurement: stand up the Engineering Excellence KPIs, dashboards, and metrics that let Baton manage what it cares about (CI duration, deploy frequency, MTTR, cost per service, etc.).
• Run sprint planning, project planning, and milestone tracking.
• Maintain a healthy roadmap and risk register.
• Represent EngProd in EngStaff and cross-pod syncs.
• Communicate status, risks, and tradeoffs to executive stakeholders with clarity and confidence.
• Partner with TPMs and peer engineering managers (DaPla, ML, ProPla, Radius, CVIZ) to negotiate scope, unblock dependencies, and deliver value.
• Drive and review engineering specs.
• Weigh in on architectural decisions for CI/CD, testing infrastructure, observability, cloud infra, IaC, secrets/IAM, and developer tooling.
• Own Ryder relationships for cloud infrastructure, security, and networking — navigating enterprise constraints while preserving startup velocity.
• Partner with the Technical Support organization on issues and escalations.
• Stay technically credible enough to lead — without becoming the bottleneck.
• Empower senior engineers to own their domains.
• Partner with our other Platform pods to ensure EngProd investments compound across the broader Baton platform.

Benefits

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA
• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed