Engineering Manager - Energy

Utility Warehouse

13d•Remote

About The Position

UW is on a mission to simplify utilities by offering energy, broadband, mobile, and insurance services in one place, aiming to double in size and help more people save time and money. The Technology & Product function, specifically within the Engineering family, is seeking an Engineering Manager to co-lead a squad alongside a Product Manager. This role operates in a cross-functional environment with UX and Data colleagues. The Engineering Manager will create clarity, consistency, and momentum within their squad, act as a bridge to senior leadership, and interact with stakeholders across the business to provide vital insight and context to the team. The role focuses on setting direction, ensuring high standards in delivery and quality, balancing short-term goals with long-term sustainability, investing in people through coaching and feedback, and fostering a positive team culture. Effective communication across levels, managing complexity, and continuous leadership growth are key to enabling the team's best work.

Requirements

Knowledge (experience is a bonus) of our core tech stack; gRPC, GraphQL, React, Kafka, Docker & Kubernetes, experience with Go is preferred but not essential.
Experience leading the team's technical design process, facilitating design discussions and representing the team in cross-functional technical conversations.
Ability to drive technical decisions to clear, well-documented outcomes by evaluating options, trade-offs, and next steps when the team disagrees.
Experience validating designs and architecture against real-world edge cases and domain variations to minimise avoidable rework.
Ability to take ownership of technical decisions, ensuring they align with product and engineering strategy.
Strong understanding of engineering best practices, proactively identifying opportunities for improvement.
Hands-on experience with AI development tools; we value engineers who embrace AI in their day-to-day work and see AI-assisted software development as part of the future of engineering.
Experience defining team goals and driving prioritisation to achieve them.
Experience creating clarity when competing priorities, technical options, or complex legacy system migrations threaten focus or timelines.
Ability to work with Product Managers to set OKRs aligned with company goals.
Ability to co-lead annual and quarterly planning.
Experience identifying risks early and mitigating them.
Experience improving delivery predictability by surfacing risks early and cutting or sequencing scope to protect commitments.
Experience identifying practices for security and SLOs.
Ability to drive operational excellence and lead metrics reviews.
Experience of managing a team of engineers.
Proven ability to onboard, train, develop, and coach reports, as well as participating in performance calibration and promotion reviews.
Intermediate awareness of customer and market insights.
Ability to communicate strategy to the squad.
Experience building deep domain knowledge of the squad’s area, beyond the happy path, including the variations that show up in real customer, partner, and operational scenarios.
Ability to push back early when requirements or designs are ambiguous or incomplete, so issues are caught before build.
Experience working within complex, multi-variant domains (such as billing, pricing, identity, or claims) where handling intricate logical edge cases is critical.
Experience fostering a healthy team dynamic and resolving interpersonal conflicts.
Ability to collaborate effectively with cross-functional colleagues.

Nice To Haves

Experience with Go is preferred but not essential.

Responsibilities

Technical Mastery: Take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy. Understand the engineering practices within the team and identify opportunities for improvement. Understand all technologies used by UW in the squad and how they fit together.
Impact: Take an integral role in defining team goals and ensuring proposed work is aligned with them. Drive prioritization within the team to best achieve goals. Push yourself and the team to achieve team goals.
Operational Excellence: Identify and implement practices needed to ensure security and operational service level objectives (SLOs) are met. Coordinate with the squad and others as needed to ensure organization-wide on-call coverage. Drive the squad to operational excellence, leading regular metrics reviews to ensure high coverage and performance.
Planning & Delivery: Work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals. Identify risks and blockers early and work with stakeholders to mitigate them. Measure team performance for continuous improvement. Communicate team progress against OKRs, KPIs, and other milestones to relevant stakeholders. Co-lead annual and quarterly planning for the squad.
People & Coaching: Ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed. Onboard, train, develop, and coach reports to facilitate their career growth. Participate in performance calibration and promotion reviews for the squad.
Business & Domain knowledge: Understand and communicate company, department, and pillar strategy and goals to the squad. Interact with stakeholders from across the business to provide insight and context to their teams.
Leadership & Culture: Teach the company culture to others and foster a healthy dynamic within the team. Help resolve interpersonal conflicts and gather, share, and act on feedback. Effectively communicate company and department changes to the squad. With help from the manager, raise the team's voice to senior leadership. Collaborate effectively with cross-functional colleagues, such as UX and data. Co-lead the squad with the squad's Product Manager. Ensure team expenditures (both OpEx and CapEx) are in line with budgets.

Benefits

Competitive salary
Performance bonus: An annual discretionary bonus ranging from 15-40%.
Flexible working: We’re a remote-first business.
Work-life balance: Optional four-day working week (90% pay for 90% impact).
Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
UW discounts: Save on our services and get a free Cashback Card.
Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
Family first: Policies designed to help you and your family thrive.
Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
Sabbaticals: An eight-week paid sabbatical after four years of service.
Growth: A dedicated learning and development budget and bi-annual promotion cycles.
Inclusion: Join belonging groups that help shape our culture.
Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.